Key Accounts Coordinator

Powering Service Excellence, Delivering Customer Value: Driving the Future of Field Service Solutions!

MEPPI’s Service Center Division (SCD) is seeking a customer-focused Key Accounts Coordinator to manage all aspects of service sales and coordination for our valued Key Accounts. This role combines inside sales, service coordination, and relationship management to ensure outstanding customer experiences while driving revenue growth and operational efficiency.

What You’ll Do:

Drive Service Sales Success:
Develop new business opportunities by selling services and extended warranties to Key Accounts. Act as a consultative resource, offering insights and recommendations that enhance customer value and reduce costs.

Strengthen Customer Relationships:
Maintain strong relationships with Key Accounts through consistent support, timely follow-ups, and personalized service. Understand customer needs, budget cycles, and revenue timelines to ensure timely contract renewals and service upsells.

Manage Sales & CRM Data:
Maintain detailed and accurate opportunity and order information in MEPPI’s CRM and business systems. Prepare and present competitive quotes, respond to RFPs, and track sales performance, lost opportunities, and market trends.

Optimize Post-Sale Revenue:
Support channel partners in increasing extended warranty and service capture rates. Improve service margins by negotiating costs, quoting effectively, and emphasizing the quality and value of MEPPI services.

Coordinate Service Delivery:
Schedule and direct field services with internal technicians, authorized service providers (ASPs), and vendors. Manage open contracts to ensure preventive maintenance and billable services are performed on time.

Handle Service Administration:
Create and process service orders, pay service providers, and process parts sales and invoices. Ensure accurate and timely setup of new customers and vendors in the finance system.

Support Continuous Improvement:
Update procedures, document work instructions, and collaborate with team members to improve service delivery and customer satisfaction.

What You Bring:

Education:
Associate’s degree in Business or a related field.

Experience:
3–5 years in inside sales, telephone sales, customer service, or collections—or a combination of equivalent education and experience.

Skills:

• Intermediate knowledge of service sales
• Basic understanding of UPS products and industry
• Advanced interpersonal and communication skills
• Strong multitasking and project coordination abilities
• Proficiency in MS Office, ERP/MRP, and CRM platforms

What’s in It for You?

• Comprehensive Health Coverage: We’ve got you covered! MEPPI pays 90% of the cost for medical, dental, and vision plans, ensuring you and your family can focus on staying healthy without the stress of high costs.
• Retirement Plans: Secure your future with our 401(k) plan, where MEPPI matches up to 4% of your contributions. Your financial wellness is just as important to us as it is to you.
• Generous Paid Time Off: Work-life balance is key. Begin earning vacation after just 90 days, plus 12 paid holidays per year.
• Career Development: We’re invested in your growth. Take advantage of our training programs and educational assistance to elevate your skills and advance your career.
• Exclusive Employee Discounts: Being part of the MEPPI family comes with perks! Enjoy profit sharing and free access to our 24/7 fitness center in Warrendale, PA. You also have access to MEPPI’s Wellness Program, which supports employees and their families on their path toward health and harmony—and much more!

Why MEPPI?

At MEPPI, you’re not just another