SaaS Packet Core SRE Ops Engineer

Cloud and Network Services

We create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible 

SaaS Core App SRE

 

The Nokia CNS SaaS SRE Operations department is looking for a strong and motivated Site Reliability Engineer (SRE). 

This role is designed around a lead position within the team that will help shape processes, tools, and capabilities and take the SaaS SRE team to world class quality and capability!


 

What you will learn and contribute to

• This SRE lead position will be a key role in the ongoing success of the SaaS business and protecting customer Annual Recurring Revenue by assuring service reliability and instilling absolute confidence in service quality and security.
• Ensures the network performance analysis are carried out and initiates the resolutions of the analysis.
• Configure, test and maintain core network equipment and related service
• Identify, diagnose and resolving network problems
• Perform preventive actions and systems performance tuning
• Implement standard configuration and hardware changes in the production environment
• Encourage and foster SRE contribution and input/participation in continuous service improvements – both technical and procedural
• Collaborate with team members and peers/partner organizations to determine and define best practices that bring benefits to SRE Operations and the SaaS organization
• Subscriber provisioning, Lawful Intercept enablement, Charging configuration
• Upgrade of Core SaaS instance
• Core SaaS E2E KPI Monitoring, Triaging and Resolving Tickets
• Managing, Monitoring, Troubleshooting Core Domain Management PaaS
• Managing, Monitoring, Troubleshooting Network Builder and LCM Tools
• Any Day-2 config on Core NF via Config-as-Code.
• Accessing and viewing trace configuration
• Backup and Restore of Core service instance.
• Participate in 24x7x365 on-call rotation schedule (taking shifts in a follow-the-sun support model).
• Assure accuracy of and actively populate Knowledge Management contents and documentation.
• Create, organize, and adhere to documentation for processes, procedures and maintenance.
  
   

Your skills and experience

Must have:

• Bachelor´s degree or equivalent experience required
• Experience in Core Network with more focus in Evolved Packet Core (VoLTE, VoWiFi, 4G/5G) technologies
• Experience with 5G Standalone Packet Core: AMF, SMF, UPF, NRF, UDM, UDR
• Experience in subset or at least one of the Nokia products/functions like CMM, CMG, NRD, NPC, UDM, SDL, CSD
• Advance troubleshooting skills in Linux
• Experience in virtualization, preferable of Nokia vendors
• At least 5 years of operations, support, SRE, DevOps or related experience, Strong communication skills, including ability to create presentations or dashboards.

 

Good to have:

• Ability to do OnCall activities and interact with customers and internal stakeholders, and provide technical solutions
• Support Network Operations
• Experience or familiarity with public cloud native services and components (AWS, GCP, Azure)
• Experience or familiarity with Kubernetes and related technologies (docker, helm, k8s API)
• Experience with ticketing systems like SF.com, Zendesk, Jira including process and even API integrations
• Experience with documentation management using Confluence, SharePoint and MS Teams
  
   

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer
 
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following reco