Supervisor, Client Access

Job Description:

Job Title: Client Access Supervisor 

Location: Springfield, Missouri 

Department: Client Access 

Employment Type: Full-time 

Job Summary: 
Join our compassionate and collaborative team as a Client Access Supervisor, where you will ensure the seamless professional and technical operation of the client access team. You'll play a crucial role in enhancing Physician, Co-Worker, and Client Satisfaction, all while focusing on Quality and Business Performance. This opportunity allows you to make a real difference in the lives of others while developing your leadership skills and contributing to a supportive work environment. If you are passionate about helping others and possess excellent organizational abilities, we want to hear from you! 

In this vital role, you will oversee the Client Access team, ensure compliance with policies and procedures, and drive continuous improvement in staff development and process enhancement. You’ll collaborate with team members to create solutions that elevate the client experience. 

This position offers… 
• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost  
• Mileage Reimbursement – Company paid for work functions requiring travel 
• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition 
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce 
• Additional Perks & Benefits - Scroll down to bottom of this post to learn more 

Key Responsibilities: 
• Oversee the Client Access team and support staff development to ensure high performance. 
• Manage the accuracy of timecards and time off requests for direct reports. 
• Coach staff and leads to improve workflow, processes, and individual performance. 
• Collaborate with department leaders for ongoing training and development of Client Access Representatives. 
• Conduct yearly evaluations for team members and provide actionable feedback. 
• Participate in the creation of new processes to enhance team effectiveness and client satisfaction. 
• Prepare and disseminate relevant information regarding updates, training opportunities, and daily tasks. 
• Conduct onsite observations and ensure team engagement and availability. 

Education, Experience, and/or Credential Qualifications: 
• Must possess a High School Diploma or equivalent. 
• Preferred at least 2 years of previous management experience. 
• Preferred previous customer service experience