Patient Liaison Advisor – Oncology Nurse Navigator – Hybrid

Discover Vanderbilt University Medical Center:  Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

VICC 80

Job Summary:

The Patient Liaison Advisor utilizes their specific clinical knowledge to provide personalized assistance to patients, families, and caregivers through navigating health care services and facilitating timely access to quality medical and psychosocial care throughout all phases of the care continuum from screening/pre-diagnosis to treatment. The Patient Liaison Advisor works collaboratively with the multidisciplinary disease team to coordinate the patient’s plan of care and communicate with all members of the team on behalf of the patient. This nurse functions as an expert communicator over the telephone or in person, providing timely, appropriate advice and/or guidance to patients who seek assistance with health care issues. It is a complex role requiring flexibility and independent decision making as well as multi-focal collaboration.

Hours: Monday - Friday, 8:00am - 5:00pm CST with extended hours as business needs dictate

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Preferred Skills & Experience:

• • Strong Oncology Background – Strong knowledge of chemotherapy protocols and patient care.
  • Multitasking Ability – Skilled at managing multiple priorities in a fast-paced environment.
  • Workload Management & Boundary Setting – Capable of maintaining productivity while ensuring healthy work-life balance.
  • 4+ years EPIC System Experience – Proficient in using EPIC for clinical documentation and workflow.

KEY RESPONSIBILITIES

• Facilitates new patient entry
• Provides education and emotional support and address questions/concerns throughout all phases of the cancer continuum
• Facilitates personalized care within the context of functional status, cultural consideration, health literacy, psychosocial, reproductive, and spiritual needs for patients, families, and caregivers
• Develops a comprehensive and evidence-based plan of care in collaboration with the care team, patient, family, and caregivers to optimize the patient’s treatment and care
• Provides ongoing education, resources, and referrals to both internal and external providers/groups
• Serves as the primary contact for patient issues and patient care barriers associated with the coordination of their care
• Interacts routinely with the care team to address patients’ questions and care coordination concerns
• Tracks and monitors diagnosis and treatment information, outcomes, and patient contacts for measuring and improving quality of care for the individual patient and patient population
• Responsible for consistently documenting all assigned patient touch points
• Provides reports and organizes data as requested
• Enhances relationships within VUMC and in the community that results in more donors providing philanthropic funding

TECHNICAL CAPABILITIES

• Evidence-Based Practice (Intermediate ): Recognizes, Implements, and evaluates practice changes based on published research. Demonstrates expertise in applying evidence-based practices to challenging and complex situations.
• RN Access Patient Education (Intermediate ): Demonstrates uppermost levels of patient education in practical applications of a complex nature. Possesses mastery of knowledge, training, and expertise to be capable of successfully delivering treatment planning services across the care continuum. Takes a lead role in complex situations when there is a need to achieve results. Actively participates in outside professional organizations and forums.
• Nursing Patient Assessment & Evaluation (Intermediate): Demonstrates the uppermost levels of expertise in patient assessment and evaluations in challenging and complex situations. Conducts primary care patient interviews and physical examination. Often takes a lead role in complex patient care situations. Possesses expert knowledge, training and experience to mentor less experienced peers.
•  Trend Analysis (Novice): Demonstrates mastery of tre