Production Senior Manager

Company Description

About Westgate Resorts

Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

Job Description

The Millwork and Sign Shop Manager provides strategic leadership and operational oversight for all shop and field activities, ensuring projects are delivered safely, on time, within budget, and to the highest quality standards. This role directs goal-setting, planning, and performance across multiple teams, aligning resources to meet cross-departmental project demands through effective portfolio and project management.

• Leadership & direction: Sets goals, priorities, and operating standards for Millwork and Sign Shop; aligns managers and crews to plan.
• Project portfolio management: Converts cross-department demand into an executable portfolio, planning and tracking work in Project Management software and ensuring owners, dependencies, and timelines are clear.
• Drawings & scope validation: Receives and reviews shop drawings/blueprints; confirms scope, dimensions, materials, methods, and site conditions. Directs revisions/approvals before release to fabrication or field.
• Estimating & pricing: Develops and/or approves thorough estimates (labor, materials, equipment, vendor/subcontract, logistics) with clear assumptions and risks; aligns budgets with schedule and quality targets.
• Phase planning & readiness: Plans all phases—pre-con, procurement, fabrication, finishing, installation, and close-out—sequencing long-lead items, capacity, and access so projects run to plan without emergency expedites; track actuals vs. estimate and correct variances early.
• Schedule & throughput: Maintains the master schedule and WIP in Project Management software; track milestones, remove blockers, and deliver on time.
• Safety & compliance: Champions safe practices, training, and audits for shop and field work; ensures equipment readiness and required documentation.
• Quality & workmanship: Defines and enforces standards for fabrication, finishing, and installation; prevent rework through targeted reviews.
• Standards & inspections: Uses routine walk-throughs, checklists, and quality standards to identify gaps, confirms readiness, and directs work that elevates asset condition and reliability.
• People development: Coaches shop managers; develops craft skills and bench strength; sets expectations and provides feedback/recognition.
• Budget & cost control: Plans labor/material mix, reviews estimates/quotes, monitors cost-to-complete and drives efficiency without compromising quality.
•  Materials & vendor readiness: Oversees sourcing, lead times, and inventory posture; maintains vendor performance and readiness of critical equipment.
• Cross-functional coordination: Partners with resort stakeholders and multiple departments to align scope, site access, and timelines; communicates changes and impacts.
• Standards & documentation: Ensures drawings/specs/templates and shop documents are current and controlled; requires clean closeouts and lessons learned.
• Operational reporting: Publishes a steady cadence of status updates on schedule, risks, capacity, and quality/safety metrics, using HotSOS to monitor labor and productivity and to inform capacity/utilization reporting.
• Continuous improvement: Identifies and pilots process improvements in layout, methods, changeover, and waste; scale what works and measure results.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duties and responsibilities satisfactorily. Additionally, the person must possess and adhere to the following core company values:

• Integrity
• Passion
• Work Ethic

Experience:

• 8+ years in millwork/cabinetry, signage or closely related fabrication/installation operations
• 5+ years leading managers and multi-disciplinary shop/field teams
• Proven oversight of a project portfolio serving multiple departments and resort stakeholders, with on-time delivery across concurrent projects/service work.
• Demonstrated ownership of safety programs and quality standards for shop and field installs, with measurable improvements (e.g., incident reduction, rework down, schedule hit rate up).
• Track rec