Customer Care Communications Analyst

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

Workday Inc is a world-class company that is revolutionizing the way organizations manage their workforce. As a Customer Care Communications Analyst, you will have the opportunity to join a dynamic team that is dedicated to providing exceptional support to our valued customers. We are driven by a passion for helping our customers succeed and are committed to delivering a flawless support experience.

About the Role

We are seeking a dedicated and driven individual to join our team as a Customer Care Communications Analyst. In this role, you will be instrumental in ensuring flawless customer interactions and contributing to our world-class customer service reputation.

Responsibilities will include:

• Respond to customer inquiries and resolve issues through various communication channels, including phone, email, and live chat.
• Collaborate with cross-functional teams to determine root causes of customer issues and implement solutions.
• Actively discover ways to enhance customer communication processes and offer recommendations for improvement.
• Maintain accurate and detailed customer records in our CRM system.
• Continuously strive to exceed customer expectations by delivering exceptional service and support.

About You

Basic Qualifications

• 3+ years experience in a customer service or customer facing role
• Proficiency in Microsoft Office Suite and CRM software (e.g. Salesforce)

Other Qualifications

• Excellent verbal and written communication skills
• Strong problem-solving and decision-making abilities
• Ability to multitask and prioritize tasks in a fast-paced environment
• Ambitious and driven to exceed customer expectations
• Ability to work independently and collaboratively as part of a team

At Workday Inc, we are committed to fostering an inclusive and diverse workplace. We believe that diversity drives innovation and success. We welcome applicants from all backgrounds and are committed to providing reasonable accommodations/adjustments to individuals with disabilities throughout the recruitment process.

If you are looking for a challenging and rewarding customer service role with a company that values collaboration, innovation, and exceptional customer care, then we want to hear from you. Join our team and be a part of our journey to deliver world-class customer service!

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below.  Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.

Primary Location: USA.GA.Atlanta

 

Primary Location Base Pay Range: $67,400 USD - $101,000 USD

 

Additional US Location(s) Base Pay Range: $64,000 USD - $132,000 USD

Our Approach to Flexible Work
 

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of require