DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

CHILD SUPPORT SERVICES UNIT SUPERVISOR

Job Location:

Division of Child Support Services (DCSS) 
Location is Based on Closet Client-Facing Office to Successful Candidate's Arizona Residence

Posting Details:

Salary: $50,000 - $54,863.95 

Grade: 20

Closing Date: 02/14/2025

Job Summary:

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come Join the DES Team!

The DES, Division of Child Support Services (DCSS) is seeking an experienced and highly motivated individual to join our team as a Child Support Services Unit Supervisor with the Intake Paternity and Establishment Unit (IPE). This position is responsible for supervising a Child Support Services unit and working directly with clients and staff to establish paternity, establish orders for child and medical support, enforce administrative and judicial orders to collect child support monies and distribute to appropriate parties.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties:

Essential Duties and Responsibilities include but are not limited to:
- Schedule and set workload priorities.
- Coach and mentor staff.
- Conduct timely performance evaluations and discipline of personnel within the assigned unit.
- Evaluate quality and timeliness of work product.
- Implement procedural changes and monitor efficiency.
- Ensure accuracy and timeliness of case-related activities.

Knowledge, Skills & Abilities (KSAs):

Knowledge in:
- Strong understanding of principles and practices of leadership and team motivation.
- Federal, State and agency laws, regulations, rules and policies governing the appropriate work assignment.
- Administrative process for collecting child support payments; practices and procedures applicable to child support
enforcement activities.
- General knowledge of the legal system and related terminology.

Skills in:
- Applying effective leadership techniques; coaching and mentoring staff.
- Experience organizing work assignments to meet objectives and goals.
- Analyzing and recommending resolutions to problems.
- Excellent communication (both oral and written).
- Establishing interpersonal relationships with leadership, direct reports and internal/external customers.

Ability to:
- Learn the child support enforcement case management, policy and procedures.
- Independently supervise a team utilizing tools and concepts of Arizona Management System.
- Accurately analyze high volume of information, relevant legal and factual issues.
- Apply judgment in the determination and application of appropriate legal remedies.
- Organize and control long and short-term projects.
- Build collaborative relationships with others.
- Work with established guidelines and follow set policies and procedures as related to job duties to ensure timeliness, data reliability and accuracy.

Selective Preference(s):

The ideal candidate for this position will have:
- Experience in leadership, organizing/processing workflow, ability to maintain timelines.

Pre-Employment Requirements:

- Successfully pass background and reference c