Technical Writing Manager
GitLabAbout the role
The GitLab DevSecOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 2,000+ team members and values that foster a culture where people embrace the belief that everyone can contribute. Learn more about Life at GitLab.
We are looking for a Technical Writing Manager to join the team! As a Technical Writing Manager at GitLab, you will be responsible for managing a team of globally distributed Technical Writers. Each of these Technical Writers is embedded with cross-functional stage group teams. We follow a Git-based, docs-as-code workflow, adopting a Docs-first methodology in our documentation practices. The work you and your team will do is very impactful, being seen by millions of our users around the world.
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What you'll do:
- Grow and support your team of Technical Writers.
- Promote a results-focused approach and work-life balance by helping to balance assignments across the team when workloads are uneven, manage conflicting priorities, and prevent over-resourcing.
- Make sure Technical Writers effectively prioritize high-priority feature release work with other content, experience, and process improvements.
- Help Technical Writers refine their writing skills by spot-checking content and providing editorial feedback.
- Encourage efficient collaboration by defining processes that align with the rest of the product and engineering teams, are consistent and efficient, and use GitLab capabilities (like labels) to power process flows and metrics.
- Promote and optimize the experience for documentation contributions from the GitLab team and the wider GitLab community.
What you'll bring:
- Must have demonstrated experience using Git on the command line, ideally in a docs-as-code environment.
- Proven experience managing a remote team of Technical Writers, including performance and compensation reviews.
- Strong communication skills, both written and verbal.
- Robust organizational skills.
- Ideally have experience working on developer tools, or tools/workflows used by Engineers and Product teams.
About the team
The GitLab Technical Writing team collaborates with developers, product managers, and the community to develop product documentation.
Good documentation meets the evolving needs of GitLab customers, users, and administrators. It educates readers about features and best practices. It enables people to efficiently configure, use, and troubleshoot GitLab. The Technical Writing team manages the docs.gitlab.com site and its content, processes, and tooling.
How GitLab will support you
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