Technical Program Manager, SIS & Platform

Company Description:

Veracross provides SaaS-based School Information Systems (SIS) designed to meet the specific needs of independent K-12 schools worldwide. Our one-record solution combines the power of a fully integrated single-record database, personalized communication tools, and an elegant architecture that is unique in our industry.

We are a growing, values-led community of employees in the US, UK and Australia who share a vision to unify school communities, improve the quality of education, and enhance learning.

Veracross is five product brands in one global tech company

• Veracross SIS is a one-person, one-record school management platform
• Magnus Health provides cloud-based Student Health Record (SHR) solutions
• Digistorm connects with their communities through Digistorm Websites, Digistorm Funnel, and Digistorm Apps.
• Epraise incentivizes student well-being and connects teachers, students, and families.
• Firefly provides an online learning space for students and teachers

About the Role

As a Technical Program Manager within our Product Engineering department, you will orchestrate cross-functional initiatives while ensuring teams have the resources, guidance, and clear project plans needed to deliver high-quality software. You'll bridge technical and business stakeholders, remove impediments, and drive continuous improvement across our product and engineering organization. Program Management is a new and growing function at Veracross, and you will have the opportunity to help iterate and improve upon existing processes. This role will have a dual focus to support our SIS (School Information Systems) and Platform initiatives with product delivery as well as assisting with security oversight, metrics and reporting. The ideal candidate will be comfortable supporting multiple disparate teams and is able to seamlessly manage multiple key initiatives simultaneously from conception to launch. You’ll be a key leader managing highly technical projects, so fluency in product security topics and AI is a must.

Key Responsibilities

• Lead and manage assigned SIS and Platform programs and initiatives; Platform focuses will include things like application security KPIs, penetration tests, AI, Data Ops. SIS programs include key product initiatives like our academics roadmap, new automations platform, and much more.
• Facilitate agile ceremonies including daily meetings, sprint planning, backlog refinement, and retrospectives.
• Assist in optimizing and improving existing program management processes and methodologies.
• Create and maintain detailed project plans, timelines, and documentation for multiple projects simultaneously.
• Identify risks, dependencies, and blockers, driving mitigation strategies and resolution.
• Manage stakeholder expectations through effective, proactive communication and transparent reporting.
• Track and communicate program status, health, metrics, and milestones to leadership.
• Coordinate quarterly and annual capacity planning across assigned engineering teams to optimize resource allocation.
• Drive continuous process improvement initiatives and best practices alongside product and engineering management.
• Monitor and report engineering security KPIs

Requirements

• 3-5+ years of program management experience within software engineering environments
• Knowledge and understanding of software development practices
• Track record of delivering complex software engineering programs on time and within scope.
• Strong cross-team collaboration and ability to build relationships across teams and stakeholders.
• Strong understanding of the types of security and maintenance challenges faced by engineering teams (i.e. vulnerability management, pen testing, etc)
• Excellent communication skills with the ability to translate technical concepts for non-technical audiences
• Strong familiarity with agile methodologies (specifically Scrum) and experience serving as a Scrum Master
• Demonstrated ability to perform quarterly and annual capacity planning and resource allocation
• Experience with project management tools (Jira, Confluence, Asana, etc.)
• Basic understanding of current AI technologies
• Strong analytical thinking and problem-solving capabilities

Nice to Have

• Experience working in Edtech, AI or Security
• Agile certifications such as CSM, PMI-ACP, SAFe, or similar
• Experience using Jellyfish to track engineering team performance
• Familiarity with industry standards around security, privacy and compliance