Customer Success Coordinator - German Speaker

Company Description

Work smart, have fun and make an impact!

Our purpose is to guide all companies toward a sustainable world.

EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology.

We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people.

Feel valued for your contribution.Learn more about our team and culture on EcoVadis careers page. If you have questions about the company or open roles you can chat with an insider.

Job Description

Your primary responsibility is to act as a facilitator of your customers’ successful program implementation and to accompany them to solidly adjust their existing processes to reflect an enhanced perspective of sustainable and impactful business outcomes.

Your tasks will include (but will not be limited to): 

• Empower customers on their program implementation, 
  • Assisting with creating powerful communication to internal stakeholders (buyers) and suppliers 
  • Helping them identify appropriate actions towards their target achievement
  • Delivering training sessions for relevant customer stakeholders (buyers)
  • Answering clients’ operational questions via email or call
  • Assisting them on how to embed the program into existing processes
• Enable customers to : 
  • Monitor their performance and progress through relevant program KPIs
  • Reach their pre-defined strategic goals through operational excellence
  • Increase the adoption of the subscribed solution(s) amongst the clients’ stakeholder community
  • Manage enablement of stakeholders with regards to program, strategic goals and operational implementation
• Represent the customer voice within EcoVadis to adapt tools & processes to customer needs
• Create models to answer current business questions; validate and understand the conclusions
• Teamwork and best practices sharing to contribute to the development of EcoVadis services and to maintain a positive and motivating atmosphere

Qualifications

•  2+ years successful customer support experience with large accounts acquired in a fast paced environment
• The ideal candidate has formal education in a related field (Supply chain, sustainability, business)
• Excellent communication skills (Both written and verbal) 
• Excellent spoken and written English and German is a must as per the assigned territory. Other languages are an asset.
• Excellent excel and data analytical skills
• High level of organizational skills and able to operate autonomously; ability to prioritize tasks, manage time and stay focused on the main achievement goals
• Ability to summarize data into insights in multiple formats (For example, PPT presentations) 
• Computer literate (MS office, Google Suite, SalesForce, Project management tools…)
• Knowledge of procurement systems and/or SaaS solutions is an asset but not mandatory 
• Interest to work in an international and multicultural environment
• Self-driven, results oriented and team player
• Thrives in a fast paced environment
• Passionate about sustainability

Additional Information

• Location: Barcelona
• Contract: Permanent

Our growing team in Spain is full of talented professionals from various fields who all share a desire to make sustainability real. We offer competitive salaries and support personal growth from day one.

This includes extensive onboarding, teammates' support and a brand new e-learning platform bursting with courses and modules. So you can learn new skills and fine-tune old ones!

In return for your expertise and energy, we offer:
Working organization benefits:

• Casual and very friendly work environment
• Hybrid work organization (from the office or from home)
• Flexible working hours
• Home office allowance program
• IT equipment allowance
• Working from anywhere policy
• Opportunity to work in a truly international atmosphere

Compensation benefits:

• Base salary + variable compensation plan
• GRSP and TFSA matching program available
• Meals and Transportation Vouchers (Cobee card)

Wellness and Healthcare benefits:

• Health, Wellness, and Dental Benefits

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