Senior Consumer Partner Success Manager

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Where we Work

 

Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. This can be a fully remote role. 

 

About the Role
Udemy is looking for a Senior Consumer Partner Success Manager who will play a critical role in developing, managing, and scaling Udemy’s global consumer partners. This individual will be responsible for delivering a best-in-class partner experience while driving measurable outcomes at scale.

You’ll work at the intersection of business strategy, program management, account management, and strategic alliances to design scalable frameworks that enable partners to succeed and drive mutual business growth. This role is highly cross-functional, requiring strong collaboration across Business Development, Product Management, Design, Engineering, Marketing, Operations, Content, Finance, Data, and Legal. 

 

About your skills:

• Strategic Partner Manager - You are an expert at managing consumer-facing partnerships in the broader technology industry to deliver meaningful revenue growth by simultaneously establishing a strategic vision for partnership success as well as managing them through detailed execution.  

• Detail Oriented Partner Champion -  Possess excellent partner management skills and constantly champion partners’ needs internally at Udemy.  Lead detailed yet strategic business reviews with partners on a regular basis that supports achieving both the partner’s and Udemy’s growth objectives.  

• Data-Driven - You have deep strengths in analyzing partnership performance metrics and drawing actionable insights to optimize the partnerships for growth.  Expert at presenting these recommendations to senior management to gain buy-in for execution plans.

• Persuasive Cross-functional Leader - Successfully coordinates across multiple teams both internally at Udemy as well as at partners to secure support for partnership roadmaps, and hold stakeholders accountable for timelines and deliverables.  

 

What You’ll Be Doing:

• Execute Partner Programs - Lead and manage Udemy’s consumer partnerships, including defining partner requirements, managing technical integrations, leading launch / marketing plans, integrating product enhancements, and driving growth.  

• Operationalize Partner Management Frameworks - Design and implement processes to support ongoing partner operations, including partner performance tracking, roadmap adherence, strategic growth, and stakeholder management.

• Drive Stakeholder Alignment - Serve as the voice of the partner internally, gathering feedback, identifying blockers, and influencing prioritization across internal stakeholders.  

• Optimize Program Performance - Establish KPIs, monitor partner performance, and leverage data to identify trends, opportunities, and areas for continuous improvement.  Organize and deliver highly effective monthly and quarterly business reviews that map actionable plans for growth. 

 

We’re Excited About You Because You Have:

• 10+ years of experience in partner success / management, account management, program management, or strategic alliance roles, preferably within consumer tech, streaming, mobile, edtech, or online learning industries.  

• Deep understanding of the unique challenges and opportunities in partner-driven growth. 

• Possess high empathy for your partners and excel at representing and communicating their needs.

• Experience designing and scaling structured partner programs with differentiated value propositions.

• Proven ability to manage complex initiatives and influence stakeholders across functions and levels.

• Analytical mindset with experience