Customer Service Officer - Appointment Scheduling Clerk (508102L25)

 

The Team:

The Team within the Department of Health Tasmania works collaboratively to provide responsive, patient‑focused service as Customer Service Officers – Appointment Scheduling Clerks. The team plays a vital role in supporting clinical services by coordinating and managing patient appointments with care, accuracy, and professionalism. Working closely with health professionals, colleagues, and the broader community, the team is committed to clear communication, efficiency, and ensuring a positive experience for every patient they support.

The Role:

• Provide clerical support for the coordination and efficient operation of Outpatient reception areas.
• Accurately collect manual and computerised patient information system data.
• Perform duties in accordance with the policies and procedures relating to clinical, financial and administrative requirements for Outpatient Services South.

You will need to:

• Schedule appointments for specific clinics in accordance with clinic timetables, ceilings and specific limitations that may apply to each clinic.
• Process clinic alterations, additions and cancellations in liaison with clinical staff.
• Register new patients and update demographic, clinical and financial data in the patient information system for all patients scheduled for clinic appointments.

Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.

Details of appointment:

Multiple permanent part time, day worker positions, working up to 60.8 hours per fortnight, commencing as soon as possible.

*Notwithstanding hours to be negotiated with the successful applicant.

Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies.

Salary: $66,049 to $70,993 per annum (Pro rata). Our Employer 12% superannuation contribution is on top of this amount.

• Salary range is in accordance with Public Sector Unions Wages Agreement 2022.

Salary Packaging:

You’ll have access to salary package a range of benefits including living expenses up to $9,010 + $2,650 in meal entertainment each FBT year + other benefits if eligible. 

Benefits available to eligible candidates:

• A range of leave entitlements, including study leave and Professional Development Support.
• Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for just $14.50 per week per person, or $28.05 for a family.

More information about our Employee Benefits can be found here

Eligibility:

Note: - Please refer to the Application Guide for more information of pre-employment check.

Download the Statement of Duties and any Associated Documents

We encourage you to review the Statement of Duties, Applicant Guide, prior to applying for an overview of the duties, program, selection process and application guidance.

Statement of Duties: 

• Customer Service Officer - Appointment Scheduling Clerk Band 2 (WORD)

Application Guide:  

• Department of Health - Applicant Guide (WORD)

How to apply:

Apply Online. Please click the "Apply" button on this screen to ensure that important questions about you are answered.

You will be prompted to complete a 1-2 page application detailing your experience, skills and knowledge as they relate to the attached Statement of Duties. A separate statement addressing the selection criteria in the Statement of Duties is not required.

*Applications from Recruitment agencies will not be accepted for this role 

For more information:

Applicants who require further information are encouraged to contact the Contact person for detailed information about the vacancy.

Name: Katie McIntosh
Position: Practice Manager - Outpatient Ser