Concierge (Administrative Receptionist)

Join our dynamic Administrative Services team! You can make a difference and provide our residents with positive assistance while making a wonderful first impression. We are searching for additional team members who appreciate a cooperative leadership style and a commitment to excellence. 

Our ideal team member brings a mindset for service, teamwork, and a strong desire to learn and perform the right actions for the situation. They have a resident centered care focus and are comfortable working with a diverse group of coworkers. A willingness to learn and make a conscious choice to be positive daily is a must.

Earn a competitive hourly rate based on years of experience.

Additional compensation includes:

• Hourly employees:
  • 1.5x Holiday Pay
  • 1.5x Overtime Pay for every hour worked over 40 hours per week
• Full-time employees:
  • Generous PTO beginning with a maximum of 104 hours annually
  • Benefits: Medical, Dental, Vision, Life, STD/LTD, Supplemental: Accident/Cancer/Critical Illness, Legal Resources, and Identity Theft
  • Tuition reimbursement: up to $5,250 annually for qualifying coursework
• All employees:
  • 401k with company match
  • Educational Partnership Discounts: South University, ECPI, Regent University, St. Leo University, and Colorado Christian University
  • Referral Bonus for new employee referrals that join our team
  • Star Employee Recognition Program including monetary awards
  • Employee Assistance Program (EAP)

Position Summary: The Concierge (Administrative Receptionist) works in accordance with established policies and procedures and/or specific instructions from the supervisor. This position is responsible for answering and transferring all calls in a courteous and professional manner, giving information, direction, and other appropriate assistance to residents, staff, guests, and vendors, as well as performing a variety of clerical duties. This position reports to the Director of Administrative Services.

Education and/or Experience: Less than high school education; or up to one-year related experience or training; or equivalent combination of education and experience. Previous experience as Receptionist preferred, but not required. Intermediate computer skills with Microsoft software required.

• Ability to act in a resident’s best interest and make responsible choices and decisions.
• Ability to be a professional first impression with extraordinary people skills and a warm smile.
• Ability to handle multiple priorities in a timely manner.
• Excellent communication skills (both written and verbal), in person, electronically, and over the phone.
• Organization and time-management skills.
• Demonstrated proficiency in basic computer skills (Microsoft Office: Teams, Outlook, and Excel) and the ability to learn new applications.

Our vision at Atlantic Shores is "To be a neighborhood where people want to live and work." Located in Virginia Beach, we are an award-winning continuing care retirement community serving ages 55 and up. We live our mission of being a welcoming neighborhood promoting active lifestyles in a community which ensures freedom, dignity, wellness, independence and security for all residents and staff.

Our Core Values include:

• Service to others
• Culture of Trust/Honesty
• Leadership to Grow
• Loyalty