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Project Manager - Care (MX)
WorldLink USUnited Statesfull_timeVerifiedPosted 6 Mar 2025
About the role
TITLE: Project Manager - Care (MX)
POSITION TYPE: Full Time (W2)
LOCATION: Plano, TX
ABOUT WorldLink:
WorldLink is a rapidly growing information technology company at the forefront of the tech transformation. From custom software development to cloud hosting, from big data to cognitive computing, we help companies harness and leverage today’s most cutting-edge digital technologies to create value and grow.
Collaborative. Respectful. Work hard Play hard. A place to dream and do. These are just a few words that describe what life is like at WorldLink. We embrace a culture of experimentation and constantly strive for improvement and learning.
We take pride in our employees and their future with continued growth and career advancement. We put TEAM first. We are a competitive group that like to win. We're grounded by humility and driven by ambition. We're passionate, and we love tough problems and new challenges. You don't hear a lot of "I don't know how" or "I can't" at WorldLink. If you are passionate about what you do and having fun while doing it; tired of rigid and strict work environments and would like to work in a non-bureaucratic startup cultural environment, WorldLink may be the place for you.
For more information about our craft, visit https://worldlink-us.com .
WHO we’re looking for:
We are looking for a Project Manager - Care (MX) who will be responsible for supporting development and documentation of a customer experience journey map of Care customers. We want to create a visualization of the path our customers take and use it to identify areas for improvement. Additionally, we want to use this mapping and data to decide the ideal path for our customers based on their device specific needs. You will support maintaining this visualization and creating updates as the business changes. In addition, you will support Project Management activities as needed, such as tracking metrics, project progress, creating process documents (Vizio or similar).
Care provides repair and other services to customers with devices. Mobile Experience (MX) Care provides repair services to our customers' smartphones, tablets or PCs through Mail-in and in-store or “Walk-in” options. While the journey can start many ways, it usually begins with our call center and ends with a repaired device safely back in the hands of our customers.
You will report to the Senior Manager of MX Care Strategy & PMO, who reports to the Head of MX Care. This organization provides PMO support to the rest of the MX Care organization on special projects or requests, supports regular reporting of these projects and supports shaping the overall MX Care Strategy.
Role and Responsibilities:
POSITION TYPE: Full Time (W2)
LOCATION: Plano, TX
ABOUT WorldLink:
WorldLink is a rapidly growing information technology company at the forefront of the tech transformation. From custom software development to cloud hosting, from big data to cognitive computing, we help companies harness and leverage today’s most cutting-edge digital technologies to create value and grow.
Collaborative. Respectful. Work hard Play hard. A place to dream and do. These are just a few words that describe what life is like at WorldLink. We embrace a culture of experimentation and constantly strive for improvement and learning.
We take pride in our employees and their future with continued growth and career advancement. We put TEAM first. We are a competitive group that like to win. We're grounded by humility and driven by ambition. We're passionate, and we love tough problems and new challenges. You don't hear a lot of "I don't know how" or "I can't" at WorldLink. If you are passionate about what you do and having fun while doing it; tired of rigid and strict work environments and would like to work in a non-bureaucratic startup cultural environment, WorldLink may be the place for you.
For more information about our craft, visit https://worldlink-us.com .
WHO we’re looking for:
We are looking for a Project Manager - Care (MX) who will be responsible for supporting development and documentation of a customer experience journey map of Care customers. We want to create a visualization of the path our customers take and use it to identify areas for improvement. Additionally, we want to use this mapping and data to decide the ideal path for our customers based on their device specific needs. You will support maintaining this visualization and creating updates as the business changes. In addition, you will support Project Management activities as needed, such as tracking metrics, project progress, creating process documents (Vizio or similar).
Care provides repair and other services to customers with devices. Mobile Experience (MX) Care provides repair services to our customers' smartphones, tablets or PCs through Mail-in and in-store or “Walk-in” options. While the journey can start many ways, it usually begins with our call center and ends with a repaired device safely back in the hands of our customers.
You will report to the Senior Manager of MX Care Strategy & PMO, who reports to the Head of MX Care. This organization provides PMO support to the rest of the MX Care organization on special projects or requests, supports regular reporting of these projects and supports shaping the overall MX Care Strategy.
Role and Responsibilities:
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Collect data to create a map of the Samsung Care customer journey for the main products and common issues.
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