Field Service Engineer II

Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities. ​

As a Field Service Engineer II in the Mobile Solutions Field Service team, you will be a part of a Global Quality organization focused on solving end-user challenges.  You will have the opportunity to work with all functional groups within the Mobile Solutions business, partnering closely with manufacturing and engineering teams.  This role supports the entire business vertical catalog, providing opportunities to support air, fuel, lube, and hydraulic applications. 

Qualified candidates must be able to work a hybrid schedule at our Bloomington, MN office.

Role Responsibilities:

• Possesses a mechanical aptitude and applies knowledge of principles, practices, and procedures to solve customer problems. 

• Communicates and networks with team to consistently seek feedback and guidance of others to develop a more thorough understanding of Donaldson’s products, vendor products, and customer applications.

• Provides input to and actively participates in process improvements.

• Solves a range of moderately complex problems; analyzes possible solutions using standard procedures, originality, and ingenuity.

• Liaise between engineering, production facilities, Product Managers, service centers, customers, vendors, sales channels, and customer service to coordinate and resolve field issues.

• Utilize and navigate numerous computer systems such as Outlook, Oracle, Webex, MS Office Suite, and customer portals daily to investigate, document, and track claim information (previous knowledge of particular programs not required). 

• Ensures customer satisfaction by supporting customers and colleagues by processing customer complaints, new product inquiries and answering technical questions.

• Other duties as assigned

Minimum Qualifications:

• 2-year technical degree or 2+ years field service experience in a related field.

Preferred Qualifications:

• Bachelor’s degree in Engineering.

• Ability to adapt procedures, processes, tools, equipment, and techniques to accomplish the requirements of the task.

• Strong organizational skills and ability to manage multiple assignments at any given time.

• Demonstrated ability in managing customer conflict and providing resolution that improves the overall customer experience and solution.

• Shows initiative and personal ownership in work, consulting with internal and external teams as needed to complete project objectives.

• Understanding of various manufacturing processes and knowledge of diesel engines and/or hydraulic systems.

• Ability to collaborate and excel in a team environment.

• Proven ability to communicate technical information to both technical and non-technical audiences.

• Effective communication skills in both oral and written formats. 

Annual Salary Range: $71,900 - $91,700 annually.  Actual salaries will vary based on several factors including, but not limited to applicable work experience, training, education, performance.

Employee benefits are part of the competitive total rewards package that Donaldson Company, Inc. provides to you. Our comprehensive benefits program includes health benefits, retirement plan (401k), paid time away, paid leaves (including paid parental leave) and more.

Immigration Sponsorship Not Available:

• Applicants for this position must be currently and legally authorized to work in the United States without the need for current or future sponsorship (e.g., H-1B, J-1, F-1, CPT, OPT, etc.).

• Donaldson will not offer immigration sponsorship or assume sponsorship of an employment visa for this position.

• International relocation or remote work arrangements outside of the U.S. will not be considered.

Key Words: Field Service, Customer Service,

Equal Opportunity Employer, including Disability and Veterans

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