Administrative Director - Service Line, Urgent Care

Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork, and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our Urgent Care’s leadership team in the role of Administrative Director – Service Line.

The Administrative Director serves as an influential and strategic leader across the Urgent Care service line, this position is responsible for the long-term vision and execution of patient service integration across the core departments for the assigned service line. The director is responsible in increasing market share by leading collaborative and strategic partnerships with program leaders, hospital leadership and physicians to optimize patient experience in results, efficiencies, and value. Through the incumbent's efforts, the service line will become known as a preeminent level of service in the community and a value-based options seek out when deciding upon their healthcare needs.

• This role will be based in Indianapolis, with frequent travel to IU Health’s statewide Urgent Care clinics. 

 

Key Relationships
Reports to: Executive Director - Retail Health Services
Direct Reports: Practice Managers
Key Relationships: Physician Leader, Advanced Practice Provider Team Leads, Occupational Health Leaders.

 

Candidate Qualifications
Candidates for the position will be selected from a diverse pool and will be evaluated according to the following criteria and competencies.

• Bachelor’s degree required in business administration, healthcare administration or related field.
• Masters preferred.
• 7-10 years of relevant experience required.
• Knowledge and experience in designated service line area.
• Leadership experience with a large department / multi-site
• Familiarity with current research on appropriate level of care for assigned service level.

Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our diverse organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana’s largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation, and education, and make Indiana one of the nation’s healthiest states.

IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals and $8.64 billion in operating revenue. The system’s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care.  IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana. 

 

 

Indiana University Health values diversity and is committed to equal opportunity for all persons regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status protected by law.

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion oppo