Global Support Manager

We are looking for a professional with experience in leading technical and operational teams, passionate about performance and continuous improvement.
The Global Support Manager will coordinate IT support activities at an international level, focusing on team consolidation, operational efficiency and service quality.

This is a great opportunity for a Team Leader with growth potential, ready to take the next step into a global management role within a dynamic and evolving environment.

Main Responsibilities

• Coordinate the daily activity of technical support teams, ensuring efficient service delivery;

• Monitor operational performance and propose process improvements;

• Collaborate with internal teams and external partners to ensure service quality and alignment;

• Define and track key performance indicators (KPIs), providing regular reports and insights;

• Support the onboarding and integration of new team members;

• Actively contribute to continuous improvement and standardization of operational processes.

Ideal Candidate Profile

• Solid background in team leadership within technical or operational environments;

• Strong communication, organizational and leadership skills;

• Solid analytical skills and experience with KPI monitoring and reporting;

• Experience working with distributed teams or international partners is a plus;

• French – advanced level (mandatory); English – conversational level;

• Proactive attitude, adaptability and a solution-oriented mindset.

What We Offer

• The opportunity to grow within an international and technical environment;

• Exposure to complex projects and multicultural teams;

• The chance to build and strengthen a global support structure;

• A stable, dynamic and innovation-driven workplace.