Clinical Operations Director-Administration surgery

This position is responsible for providing leadership to all nursing and ancillary clinical associates working in Nemours Children’s Health Delaware Valley Department of Surgery clinics. 

Responsibilities include development, implementation and monitoring of clinical guidelines, protocols, and policies that govern the practice of professional registered nurses, medical assistants, ophthalmic technicians, dental assistants and administrative support staff working across multiple ambulatory specialty locations throughout the Delaware Valley. 

This leader is responsible for providing guidance and oversight to all nursing and ancillary clinical associates within Surgical Specialty ambulatory clinics on the NCH-Delaware campus: 

•  Wilmington’s Raspberry, Silver and Sunshine modules

•  Satellite locations varying by specialty

•  Telemedicine 

Leadership responsibilities include strategic planning, ensuring consistent evidence-based care delivery, representing Surgery in various forums, and delivering benchmarked quality patient service and outcomes. 

This position will be responsible for oversight of Regulatory Compliance and quality programs within outpatient clinics for Surgical Specialties. Working closely with Regulatory Readiness as well as Infection Prevention & Control, ensure ambulatory clinical operations meet or exceed the Joint Commission regulatory requirements.

Works in collaboration with Clinical Operations Directors from other ambulatory locations including:

• Wilmington’s Orthopedics, Cardiac and Pediatrics modules

• Delaware Valley Ambulatory Care Clinics (ACC) satellite locations

• Ancillary Hospital based teams including Laboratory, Radiology, Sterile Processing and Therapy

• Jacksonville, Central Florida and Pensacola locations

This individual must bring a track record of successfully applying LEAN methodology or similar continuous improvement techniques. Demonstrated experience as an effective change agent and disciplined fiscal steward are equally important. This position reports to the Department of Surgery AVP and the Senior Director of Ambulatory Nursing and works collaboratively with nursing leaders, hospital administrators, perioperative services management, practice leadership, social work, office managers, centralized care management teams and surgeons. 

This position role models Nemours Standards of Behavior and actively supports Nemours strategic vision.

Essential Functions: 

• Supervises the organization, coordination and direction of patient care services in Surgical Specialty
  ambulatory clinics in the Delaware Valley and other areas as assigned. Ensures advancement of
  Nemour’s vision, strategies, brand, model of care, quality/safety goals and commitment to
  patient/family centered care.
• Well versed in the ANCC Magnet model and is prepared to lead, innovate and document continued
  progress for re-designation. Advances understand of ANCC Magnet among ambulatory nurses.
• Ensures integration of Continuous Improvement principles and strategies in all operational areas.
  Promotes concepts of standard work, daily huddles and reliable methods in all locations.
•  Provides leadership and direction in accordance with organizational and departmental goals.
  Ensures Shared Governance Model is effective in achieving Associate engagement and evidencebased
  Nursing practice. Supports and mentors Ambulatory Shared Governance Committees. 
•  Is responsible for participation in departmental and hospital programs for quality assessment and
  improvement, identifying opportunities to improve services, making recommendations and
  implementing actions as appropriate and consistent with the goals of the Nemours Foundation and
  the Delaware Valley Practices. Demonstrates broad knowledge of national pediatric benchmarks
  for quality outcomes of care and service and effectively executes plans to achieve and surpass
  benchmarks.
•  Provides clinical direction in planning for new building sites, remodeling of existing sites and
  acquisition of external practices. Leads special projects and/or task forces, leads patient and family
  centered care initiative, and attends committee meetings as assigned by the Executive Vice
  President, Chief Nurse Executive, Practice Administrator, and Senior Director of Ambulatory
  Nursing Extends discretionary effort in collaborating with partners from the Nemours Children’s
  Hospital and Nemours ambulatory clinics in Florida 
•  Creates a learning environment for students from nursing, medicine, administration and allied
  health programs that promote application of relevant theories and principles related to
  multidisciplinary patient care and service management.
•  Encourages the development of re