FuelGuard Field Service Technician

Description

Summary/Objective

The field service technician is responsible for troubleshooting electro-mechanical problems, completing installations, and performing unscheduled repairs and scheduled maintenance on equipment, based upon customer demand and need; and to provide complete customer satisfaction in a polite and professional manner.

Essential Job Functions:

• Effectively analyzes problem situations pertaining to breakdowns of customer equipment and recommends to customer actions necessary to correct situation.
• Exhibits a professional demeanor and promotes goodwill between the company and customers by providing a superior level of customer service.
• Observes, analyzes, and determines corrective course of action for service and repair of customer equipment.
• Performs necessary repairs to correct analyzed situations in a professional and productive manner.
• Performs scheduled maintenance on equipment for contracted customers according to Company policies and procedures.
• Follows safety rules and ensures that hazardous waste is disposed of properly.
• Opens and closes work orders with Dispatch, provides service repair narratives (written and verbal) for customer, and submits paperwork for time worked and repairs completed in a neat, accurate and timely manner.
• Accounts for 100% of paid time.
• Maintains part inventory and supplies in van.
• Maintains service van to ensure that it is clean, organized and hazard free inside and out
• Ensures that regular maintenance is performed on service van (i.e. oil changes, tire rotations, etc.) and that required repairs are performed.
• Performs factory authorized modifications per specifications.
• Responsible for maintaining personal tools required for performing the job effectively and safely.
• Responsible for following customer’s safety and housekeeping guidelines when performing repairs at customer site.
• Performs related duties as assigned or as the situation dictates.

Competencies:

• Thoroughness.
• Technical Capacity.
• Financial Management.
• Personal Effectiveness/Credibility.

Supervisory Responsibility:

This position has no direct supervisory responsibilities.

Training Requirements:

• General Safety.
• Lock-out Tag-out.
• HAZMAT.
• Electrostatic Discharge Awareness.
• Foreign Object Damage Awareness.
• Quality System Awareness.

Requirements

Required Education and Experience:

• A minimum of a high school diploma/GED and/or one to three years mechanical and electrical, experience in a similar environment or equivalent in college or vocational education.
• Excellent people skills and verbal communication required.
• Knowledge of reading schematics and manuals.
• Knowledge of mechanical and electrical equipment.
• Skilled in providing excellent customer relations by exchanging information with courtesy and consideration.
• Ability to exhibit a professional demeanor, and develop customer relations and superior service.
• Ability to effectively communicate (written and verbal) with all levels of an organization internally and externally.
• Ability to read and interpret schematics and understand necessary service and training manuals.
• Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
• Ability to understand and follow verbal and/or demonstrated instructions.
• Ability to maintain a good understanding of industry innovations and product availability in order to make recommendations based on customer needs.
• Ability to safely operate personal hand tools.
• Ability to draw upon available support resources from within the company and recognize when it is appropriate to do such.
• Such other knowledge, skills, and abilities as are necessary in connection with additionally assigned duties.

Additional Eligibility Qualifications:

Experience or Certification(s) in one or more of the following:

• Gilbarco Dispenser
• Gasboy Fleet
• Passport
• Veeder Root
• Verifone
• Fuel Master

Insurability requirement:

Must possess a valid driver’s license and maintain a good driving record.

Work Authorization/Security Clearance:

Security clearance may be required for this position.

Work Environment:

While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The employee is occasionally exposed to a variety of extreme conditions at construction job sites. The noise le