Senior Software Developer - Build Nordea's Next-Gen AI & Cloud Contact Centre

Job ID: 2984

 

Senior Software Developer - Build Nordea's Next-Gen AI & Cloud Contact Centre (Stockholm)

 

We are looking for a Senior Developer to take an important role in shaping Nordea's Contact Centre services for future banking, and be part for our exciting journey with rollout for new AI integrated cloud based platform. This is an opportunity for you to join a team of enthusiastic and experienced Genesys developers – a team where you will grow and contribute to great customer service.

 

Machine learning, AI, cloud computing. We’re migrating one of the Nordics’ largest contact centre platforms to Genesys Cloud, integrating AI-driven routing, analytics, and automation. We are on a doorstep to a digital revolution – joining us puts you at the heart of it. Working with a skilled, self-managing, international team in a fast-pace agile environment, you’ll play a part in making us truly digital. We all have a role in building the best bank that serves our customers’ changing needs through innovative solutions, collaboration and partnering with fintechs.

 

Are you ready to embark on a learning journey where we lead the way and push the limits in transforming the future of banking?

 

Your future responsibilities

 

As the Senior Developer, you will work hands-on with technical development, helping to shape our future cloud-based Genesys platform and the connected systems within the Contact Centre area, always with a strong focus on the customer experience. We develop customizations and integrations, and as our core platforms are not developed in-house, much of our technical work involves working within the applications’ capabilities through configuration and scripting. Our portfolio spans desktop applications, web frontends, middleware, and integrations.

 

Your responsibilities will include:

• Influencing the technical and operational direction of the team, and driving implementations with a strong focus on reliability, security, and solid engineering practices
• Designing, implementing, testing, deploying, maintaining, and continuously improving the application portfolio managed or developed by the team
• Working closely with multiple stakeholders in an international environment to optimize the design, quality, and functionality of our solutions

 

Nordea is transforming one of the largest Genesys environments in the Nordics into a modern cloud-based solution, offering you the opportunity to join this journey from the very beginning.

 

Who you are

 

Collaboration. Ownership. Passion. Courage. These are the four key values that guide us in being at our best. We imagine that you enjoy learning and are excited about bringing your ideas to the table. You’re dependable, willing to speak up – even when it’s difficult – and committed to empowering others.

 

We are working with a broad band of technologies and are therefore looking for an experienced software developer with a deep technical background and hands on coding experience within some or more of our tech stack. Besides Genesys our tech stack contains Java, C#, JavaScript and Python.

 

We see two preferred paths into the role:

• You have hands-on development experience with Genesys Cloud, Genesys Engage, or a similar contact centre platform, combined with development experience in some of the other technologies in our stack
• You have strong backend development and integration experience, with more than five years of hands-on work in parts of our tech stack, and are motivated to learn and grow into Genesys Cloud

 

Your background and skills include: 

• Experience with Kubernetes, AWS, Jenkins, WebLogic and Terraform is also an advantage in this role
• You hold a degree in Software Engineering or Computer Science, or have equivalent practical experience
• You should be comfortable designing and implementing enterprise-scale services and have experience with incident management, automation of processes and tasks, testing practices, configuration management, and server deployments
• As part of our portfolio is voice based, knowledge of at least one Nordic language is an advantage

 

What we offer

 

People come here when they want t