Technical Support Engineer - EMEA

Camunda is the leader in enterprise agentic automation, orchestrating complex business processes, including high-value knowledge work, across agents, people, and systems. By creating production-ready, enterprise-grade agents with built-in governance, Camunda uniquely delivers trusted AI agents for business-critical processes. Over 700 leading innovators like Atlassian, ING, and Vodafone, rely on Camunda to slash time-to-value from months to days, boost operational efficiency, and elevate customer experiences.

As a fully remote, global company, we’re rewriting the rules of modern business. Named GP Bullhound’s 2024 Top 100 Next Unicorn list, certified as a Great Place to Work, and recognized by Flexa for true flexibility, we’re growing fast and looking for top talent to join our team. If you’re excited to do meaningful work and make real impact, keep reading, this role could be the one you’ve been waiting for.

About the role:

Join the Customer Success team at Camunda as a Technical Support Engineer, where your passion for technology and commitment to excellence will make a significant impact! You will be at the forefront of assisting our clients in achieving their automation goals by leveraging Camunda's robust BPM solutions. This role offers a fantastic opportunity to work closely with customers, understanding their unique challenges and helping them maximize the value of our products. We seek collaborative problem-solvers who thrive in a dynamic environment and are committed to delivering exceptional support experiences.

What you'll be doing:

• Provide expert technical support for our Java-based applications, helping customers troubleshoot and resolve issues efficiently.

• Collaborate with clients and reproduce reported issues using Java/Spring boot

• Utilize your knowledge of Docker, Kubernetes, and build automation tools (Maven/Gradle) to assist customers and optimize their development processes.

• Work closely with cross-functional teams to escalate and resolve complex technical issues, ensuring customer satisfaction throughout the support experience.

• Create and maintain documentation to empower customers and enhance internal knowledge sharing.

What you bring:

• 5 or more years of technical support experience in a role that emphasizes Java/J2EE expertise.

• Hands-on experience in troubleshooting Java/Spring based applications.

• Familiarity with relational databases (Postgres, MySQL, SQL Server) and the ability to write SQL queries.

• Working knowledge of Docker/ Kubernetes/Helm Chart, REST web services and Elasticsearch

• A strong aptitude for understanding complex technical issues and the ability to empathize with customer perspectives.

• Outstanding communication skills with a knack for matching the customer's communication style and de-escalating stressful situations.

• A degree in Computer Science or equivalent experience.

Nice-to-haves:

• Experience with any cloud service providers such as Google Cloud, AWS, or Azure.

• Proven experience providing customer support in a SaaS (Software-as-a-Service) environment.

• Knowledge of monitoring tools like Kibana and Grafana.

• Familiarity with business process management (BPM) principles.

#LI-AL1 #Li-Remote C1

What We Have to Offer:

Compensation

We offer competitive, fair, and transparent compensation. Salary ranges are location-based, with Standard and Major markets (global tech hubs) reflecting local competition.

The Annual Total Target Cash (base salary + 100% variable target, where applicable) shown below spans from the minimum in a Standard market to the maximum in a Major market. Final offers depend on skills, experience, and location, and we typically hire in the first half of the range to allow room for growth:

• United States: $97,300.00 to $156,900.00

• Germany: €62,900.00 to €104,000.00

• United Kingdom: £61,100.00 to £100,500.00

If you’re based elsewhere, you’ll be hired via Remote.com (our global employer partner)