Senior DevOps/Site Reliability Engineering with AEM

Job Title:

Senior DevOps/Site Reliability Engineering with AEM

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Location: Frisco, TX onsite - Hybrid 3 days a week

Experience Required:

• Senior-level expertise in DevOps/SRE focusing on AEM, telemetry, infrastructure, and security.

Key Responsibilities:

• Manage and deploy AEM applications in AEM Cloud and GitLab CI/CD.
• Deploy Kubernetes using GitLab CI/CD for APIs with HELM.
• Troubleshoot API deployment issues and manage configuration and secrets.
• Handle releases, manage Splunk dashboards, queries, and alerts.
• Utilize telemetry tools like Prometheus, Grafana, ELK stack, etc.
• Provide production support and ensure effective monitoring and observability.
• Build and maintain dashboards for system performance monitoring.

Required Skills:

• Strong skills in CI/CD, AEM, Kubernetes, Docker, iOS build and deployment, production support, monitoring tools, and security.
• Experience with Docker Containerization is essential.
• Familiarity with AWS, Mobile Device Management (MDM), microservices, and container orchestration.
• Proficiency in API standards and software project lifecycle management.

Technical Skills:

• Experience with CI/CD tools (Jenkins, Bamboo), logging & monitoring tools (ELK, Splunk), and infrastructure tools (Terraform, CloudFormation).
• Proficiency in integrating scanning tools with CI/CD pipelines to resolve vulnerabilities.

Collaboration & Support:

• Proficiency with GitLab workflows, strong AWS knowledge, and ability to provide production support.

At Concentrix, we provide customer experience solutions that may involve handling sensitive data.  As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

The base salary for this position is $ 92,250 -144,964, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

The deadline to apply for this position is: 08/29/ 2025

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Location:

USA, Dallas, TX

Language Requirements:

Time Type:

Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

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