Clinical Senior Manager

The Clinical Senior Manager is a key leadership role responsible for the clinical and operational oversight of the Children’s Community Residence, a highly structured, trauma-informed program serving youth with serious emotional disturbances.  This position ensures the delivery of high-quality, person-centered care in accordance with OMH regulations, agency standards, and best clinical practices.  The Clinical Senior Manager provides direct supervision to the Program Manager and care team, leads interdisciplinary service planning, and maintains a therapeutic milieu that promotes safety, healing, and resiliency.  In addition to supervising program operations, the Clinical Program Supervisor delivers direct clinical services to residents, facilitates robust family engagement, and drives cross-system collaboration with schools, behavioral health providers, and community stakeholders to ensure seamless care coordination and positive outcomes.  This role is central to fostering a culture of accountability, excellence, and continuous improvement across the residence.

Essential Functions (Job Duties):

1. Serve as the clinical lead for the 594 Youth Community Residence, ensuring the delivery of trauma-informed, person-centered, and strength-based care in accordance with OMH standards and regulatory requirements.
2. Provide direct clinical services to youth, including treatment planning, therapeutic interventions, crisis support, and the development of coping skills, emotional regulation, and social functioning.
3. Conduct clinical assessments, including psychosocial evaluations, risk assessments, and safety planning.
4. Guide, review, and approve Individualized Action Plans (IAPs) in collaboration with the youth, families, treatment team, and the Treatment Team Leader.
5. Participate in referral screenings, admissions, service planning meetings, discharge planning sessions, and interdisciplinary case conferences.
6. Foster family engagement throughout treatment, including in planning, visitation, and discharge processes.
7. Serve as a liaison with outpatient providers, and family supports to coordinate wraparound care.
8. Oversee incident reporting, ensuring thorough documentation and clinically informed follow-up in collaboration with the Program Manager.
9. Ensure timely and accurate service documentation, data reporting, and clinical records.
10. Responsible for ensuring all clinical documentation meets OMH regulatory requirements.
11. Participate in OMH certification reviews, agency audits, and internal quality improvement initiatives.
12. Provide clinical training, coaching, and consultation to residential staff on trauma-informed care, behavioral interventions, mental health symptoms, and boundaries.
13. Support Residence Counselors in managing youth with complex needs and implementing therapeutic strategies.
14. Oversee the implementation of daily routines, milieu programming, and therapeutic interventions consistent with the treatment model.
15. Promote a culture of accountability, collaboration, and continuous improvement within the team.
16. Evaluate workflow, data, and performance metrics to inform decisions, maximize efficiency, and ensure quality care.
17. Analyze trends and outcomes to improve the effectiveness of clinical and operational functions.
18. Represent the program in community and interagency meetings and collaborate with internal/external partners to strengthen relationships, referrals, and community presence.
19. Maintain a commitment to excellence in customer service, as reflected by feedback from youth, families, staff, and external stakeholders.

Supervisory Responsibilities:

Supervise Program Manager and Care Teams.

Required Education and Experience:

1. Master’s degre