Regional Health Center Operations Director - Evernorth - Remote US

Evernorth Workplace Care offers health care delivery services along with population health and health coaching solutions, conducted in person or virtually.  Our mission is to deliver proactive, personalized, and holistic patient care and coaching by acting on health data and insights to improve the overall health and wellness of our clients’ employees, and those they care about most, by providing access to high quality, affordable services where they work and live.

Our Evernorth Workplace Care solution isn’t a one-size-fits-all model. Using data-driven insights, we’ll customize a solution that addresses your organization’s most pressing needs—creating a more affordable, predictable, and simple health care experience.

Evernorth Workplace Care - Personalized Care Where You Are

Reporting to the Head of Center Operations and Client Services, major job duties include:

• Accountability for P&L (Profit and Loss) and key performance indicators/performance goals (KPI’s) for assigned Employer Evernorth Workplace Care Health Centers across multiple properties and locations in assigned region. 

• The Director of Operations will directly oversee clinical and office staff, and have responsibility for day-to-day operations, patient services and client services per our contractual agreements and scopes of service.

• Responsible for full operations across client sites in addition to developing key strategies and enhancements of services to continuously drive improvements/operational excellence, efficiencies and margin expansion for the business.

• Monitoring revenue generation and operational expense management, ensuring operational excellence of the budget, Key performance indicators and performance guarantees in the client’s contract. 

• Responsible for the contract expense management for assigned Health Advocates (Coaching/Clinics), partnering with the business units clinical managers.

• Work in a strong matrix relationship where EWC Clinical supports in the hiring and management of clinic's professional staff.

• Work with EWC Clinical and EWC Legal to ensure compliance in states with the Corporate Practice of Medicine Prohibition.

•  Support Evernorth's Account Managers and EWC Clinical as the EWC liaison.

• Participate as needed in Health Center/Coaching sales and Finalist meetings to represent Evernorth Workplace Care capabilities and management expertise.

• Ensure Contract Compliance and Performance Guarantee results.

• Assist the development of departmental annual budgets and 5 year forecast.

• Identify opportunity to enhance existing relationship with the addition of new EWC services.

• Evernorth Workplace Care client interface representative, working directly with the assigned Evernorth Account Managers

• Ensure all assigned clinics meet or exceed all State, Federal and regulatory requirements.

• Supports EWC Team as subject matter expert for external and Sales marketing presentations.

• Develop close working relationships with account teams to manage and exceed client expectations.

• Monitor existing business/operational processes for continuous improvement, including championing patient experience.

• Implement compliance /operational/financial/clinical/quality policies and procedures.

• Provide effective leadership for all employees by establishing open communication, mentoring, training guidance, and articulating clearly defined goals and objectives for ongoing performance excellence.

• Work with Evernorth HR leads in developing a recruiting and retention strategy.

• Works close with internal and external Matrix partners to ensure alignment with organizations goals and direction.

Qualifications:

• Clinical/Healthcare professional with 5 or more years of Healthcare Management experience preferred

• Bachelor’s Degree required; MBA or MPH a plus.

• At least 3 or more years of experience managing diverse employee groups, including clinical professionals

• Management experience in healthcare delivery is a must, with experience managing health care clinics and/or practices in a retail or private setting

• Experience managing in a profit and loss business environment.

• Experience working in a matrix organization with strength in organizational agility and resourcefulness and bias for action and driving solutions

• Strong project management skills