Senior Analyst, Contracts and Customer Service (Onsite - Rockford, IL)

Date Posted:

2025-01-20

Country:

United States of America

Location:

A01: Rockford - Aerospace 4747 Harrison Avenue, Rockford, IL, 61125 USA

Position Role Type:

Onsite

The Senior Analyst, Contracts and Customer Service position is a part of the aftermarket team located in Rockford, IL. This position will be part of a great team administrating customers requirements within the Europe, Middle East, China, Australia and India.

What You Will Do:

• Management of contracts to include assistance with customer delivery status inquiries, customer delivery expedite requests, the implementation of contract modifications to standard work and other customer requests as needed

• Communicate effectively and professionally with customers

• Digest large amounts of data quickly while dealing with ambiguity

• Train and develop others around them in areas of expertise

• Develop and participate in efficient process improvements using CORE Principles

• Receive, review, and process customer orders, RFQ’s and discrepancies in accordance with standard terms and conditions or customer specific contractual obligations

• Extensive internal interface with various support organizations within the organization

• Ensure all necessary flow-downs to supply chain, shipping, quality, etc. are communicated timely and accurately

• Responsible for assisting with timely payment from customers

What You Will Learn:

• How to interpret contracts, including terms, clauses and conditions

• Understanding financial aspects of contracts, such as payment terms, penalties and incentives

• Resolving disputes or conflicts related to contract terms or performance

Qualifications You Must Have:

• Typically requires a University Degree and minimum 2 years of prior relevant experience or an Advanced Degree in a related field or in absence of a degree, 6 years of relevant experience

• Must be authorized to work in the U.S. without sponsorship now or in the future. Collins Aerospace will not offer sponsorship for this position

• Customer Service or Account Management experience

Qualifications We Prefer:

• This position is located in Rockford, IL; candidate must be local.  Relocation is not supported for this role

• Prior contracts experience

• Experience collaborating amongst internal multiple functions and external customers

• Distribution or logistics experience

• Aerospace or manufacturing industry experience

• Knowledge of international trade protocols

• Experience with Microsoft applications, SAP, reporting, database manipulation and/or VBA not required but a plus

What We Offer:

Some of our competitive benefits package includes:   

• Medical, dental, and vision insurance  

• Three weeks of vacation for newly hired employees  

• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option 

• Tuition reimbursement program 

• Student Loan Repayment Program  

• Life insurance and disability coverage  

• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection 

• Birth, adoption, parental leave benefits 

• Ovia Health, fertility, and family planning  

• Adoption Assistance           

• Autism Benefit  

• Employee Assistance Plan, including up to 10 free counseling sessions  

• Healthy You Incentives, wellness rewards program 

• Doctor on Demand, virtual doctor visits  

• Bright Horizons, child and elder care services 

• Teladoc Medical Experts, second opinion program  

• And more!  

Learn More & Apply Now!

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges