Chief Nursing Officer

Providence Saint John’s Health Center is a 266-bed hospital that was founded in 1942 by the Sisters of Charity of Leavenworth, who in 2014 passed its sponsorship to Providence Health & Services. The hospital has 926 physicians on its medical staff and 1,900 employees. The hospital continually achieves top ratings and distinguished hospital awards for clinical excellence and patient safety by the nation’s leading accreditation organizations such as Healthgrades, The Joint Commission and Leapfrog Group. Its core service lines include heart and vascular care, neuroscience, oncology, orthopedics and women’s health. St. John’s is home to the world-renowned John Wayne Cancer Institute, dedicated to clinical research and medical advancements in cancer care. 

THE ROLE

Reports directly to the Chief Administrative Officer and is responsible for the strategic planning and operational leadership for Nursing Services.  The CNO is accountable for the provision and quality of all nursing services at a facility level in support of Providence Health & Services System and Regional goals. This includes strategically ensuring a balance of optimal and efficient patient care; staff, patient, and physician satisfaction; and cooperative partnerships with other organizational departments and professional groups. With a constant focus on patient-centeredness and staff and patient safety, the CNO creates and maintains standards and systems for care delivery at their facility. These systems of care delivery promote evidence-based practice and are designed to support the management of productivity targets, patient acuity, and appropriate planning for and use of available resources.  Continuously monitors changes in Magnet® standards to ensure the Hospital continuously adheres to all standards and requirements.

ESSENTIAL FUNCTIONS

• Adheres to policies, procedures and pertinent contracts related to scope and responsibilities. 
  • Directs the formulation and implementation of patient care policies, procedures and standards of nursing practice for PSJHC. Standards include, but are not limited to, the American Organization for Nursing Leadership (AONL), the American Nurses Association (ANA) and the California Board of Registered Nursing.  
  • Has a working knowledge of HR policies and procedures and adheres to them.
  • Responsible for overseeing/mentoring compliance with standards of regulatory agencies. These include, but are not limited to, the Department of Human Services, the Joint Commission, the Board of Registered Nursing and community agencies.
  • Assures compliance to the Providence Integrity Program.
  • Has a strong knowledge of the bargaining unit agreement for represented employees and manages this relationship effectively.
• Serves as an active member of the Senior Leadership team.
• Works closely with the Chief Medical Officer (CMO) to enhance nurse/physician collaboration and promote optimum patient and family experience and clinical outcomes.
• Initiates or recommends, in collaboration with managers/supervisors, staffing standards and staff selection criteria, e.g. compassion and critical thinking skills.  Ensures standards of performance are developed and implemented, performance evaluated, and appropriate personnel actions are taken in coordination with Human Resource Partners. Provides clarity, continuity and a sense of stability and purpose. Continues to foster a sense of professionalism among the nursing staff to further elevate the standards of nursing practice.
• Leads the development of a Nursing and Interprofessional Strategic Plan with specific goals and objectives.
• Ensures there is a Council responsible for monitoring the development, approval and implementation of clinical standards and policies and procedures. Works closely with leaders in Quality, Infection Prevention and Patient Experience to continuously improve the clinical and patient experience outcomes. Works closely with Human Resources and Talent Acquisition on work force planning and recruitment and retention.
• Develops budget for the division and allocates funds within budget to accomplish objectives.  In coordination with assigned Directors/Managers monitors variances against budget.  Reviews all requests for capital expense items and follows the current process for submission for approvals.
• Directs the preparation and maintenance of reports.  Prepares periodic reports for appropriate executive leadership, as required.
• Consults with and advises appropriate executive leadership of problems related to the operation of the hospital/departments and Nursing Services; recommends changes in administrative policies and current structures and processes to carry out objectives more effectively.
• Develops, monitors, and evaluates program development to include financial, m