Senior Business Analyst

About Us:

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!

If you are seeking to be a part of a family, this is the place for you!

Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

LOCATION: THIS IS A REMOTE POSITION THAT CAN REPORT FROM ANYWHERE WITHIN THE U.S.

Summary: 

We are seeking a detail-oriented and proactive Senior Business Analyst to support our contract logistics operations. This role involves gathering, documenting, and analyzing business and technical requirements, mapping process flows, preparing solution design documents, and managing incident and change management backlogs. The ideal candidate will act as a liaison between business stakeholders, subject matter experts (SMEs), and technical teams, ensuring efficient communication and performance tracking for their node.

The successful candidate must be flexible, self-motivated, well-organized, and detail-oriented, with experience in a fast-paced third-party logistics environment. They must possess strong relationship-building skills and the ability to work effectively across multiple levels of the organization, as well as function well within a team context. Additionally, the candidate should have a strong desire to develop application software expertise and a passion for assisting business users in maximizing the use of date from WMS applications. Patience, innovation, and persistence in overcoming resistance to change are essential.

This role requires continuous documentation, support issues and resolutions, user feedback, and frequently asked questions. The candidate should also have the confidence to challenge legacy documentation processes, encourage industry best practices.

Key Responsibilities:

Requirements Gathering & Documentation

• Collaborate with business stakeholders, SMEs, and technical teams to capture and define business and technical requirements.
• Document detailed business requirements (BRD) and functional specifications (FSD) for system enhancements and process improvements.
• Ensure requirements are well-documented, structured, and traceable throughout the project lifecycle.

Process Mapping & Solution Design

• Develop and maintain process flow diagrams, workflow documentation, and use case scenarios.
• Assist in designing optimized business solutions by translating business needs into technical design documents (TDDs).
• Work closely with developers and architects to ensure alignment with business objectives.

Incident & Change Management

• Track, prioritize, and manage incident and change request backlogs.
• Act as a key point of contact for change management processes, ensuring that all changes are assessed, documented, and approved.
• Work closely with IT teams to ensure timely resolution of incidents and communicate updates to stakeholders.

Performance Monitoring & Reporting

• Collect and analyze performance data from squads/nodes to generate insightful reports.
• Provide regular performance updates to leadership and stakeholders, ensuring visibility into key metrics and trends.
• Work with SMEs and process/technical team members to ensure data accuracy and relevance.

Communication & Stakeholder Management

• Facilitate communication between business users, technical teams, and leadership to ensure alignment on project goals and priorities.
• Conduct regular stakeholder meetings to gather feedback, share progress updates, and address concerns.
• Assist in training and user adoption for new processes and solutions.
• Provide mentorship and guidance to less experienced team members, fostering their professional growth and development through knowledge-sharing and collaborative problem-solving.

Required Qualifications & Skills:

• Bachelor’s degree in Business Administration, Supply Chain, In