Client Delivery Executive

Req ID: 292073 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Client Delivery Executive to join our team in Addison, TX, Texas (US-TX), United States (US).

 

This is a hybrid position so onsite minimum 3 days Tues/Wed/Thurs.

 

Role Responsibilities:

- Lead a team of Client Delivery Executives and practice Service Delivery Managers who drive overall Client Satisfaction, delivery excellence and margin growth for a multi-towered enterprise account.

Protects current revenue and ensures continued business growth by avoiding competitive renewals and cultivating growth opportunities.

- Excel at Client Management, with the ability to grow and improve client/customer relationships, implement change and leverage technology for competitive advantage.

- Work collaboratively with Client Executives to develop customer relationships, identify and manage relationship risk, grow account reference-ability.

- Negotiate contracts that are executable and able to deliver SLAs and ‘as sold’ financial performance.

- Ensure continued revenue growth by protecting current revenue, contributing to portfolio expansion, and avoiding competitive renewals.

- Successfully deliver P&L for a large BFSI account inclusive of revenue, cost, margin, and cost containment goals.

- Ensure accurate and timely revenue/cost/margin forecasts for each account.

- Improve delivery productivity, innovation/automation, delivery transformation, and reduce rework and repeatable incidents for the account portfolio.

- Senior leadership standard requirements for communication, leadership, relationship building, P&L (Revenue of ~50+M), problem solving, etc.

- Hire, coach, and develop talent to achieve growth, profit, NPS and contractual performance goals.

- Manage Sales Enablement – ensure tight integration with delivery teams for delivery led sales initiatives.

- Responsible for sales support and deal accuracy within BFSI

- Partner with BU and Vertical Service Tower Leaders to enhance customer satisfaction, delivery quality and overall portfolio health and growth.

- Recognized as an influential and strategic delivery leader by the client and within NTT DATA

 

Basic Qualifications:

- 15+ years overall Experience

- Multitower Client Delivery account experience able to work and coordinate with Apps, Infra, BPO practices and lead solutions and proposals for the account

- Highly experienced working and engaging with the client teams

- ­Experience interacting at the CXO and CXP reports is essential

 

Nice to have:

- Insurance Life & Annuities

 

Education:

- M.S. degree or equivalent combination of education and work experience

 

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About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billio