Physical Security Operations Center Senior Analyst

The Security Operations Center Senior Analyst will be responsible for assessing, analyzing, and responding to incidents related to safety and security around the globe. The role requires daily use of tools/systems (e.g. access control, video management, risk feeds) to detect impact to Accenture’s people, products, property, or brand image and alert the appropriate response stakeholders. Specifically, incidents may range from extreme weather conditions, political instability, crime, terror, civil unrest, and other personnel issues.  In addition, the Analyst will be responsible for customer service tasks to provide critical information and assistance to travelers, static employees, and potential third parties. This role will be based in San Antonio, Texas and reports to the SOC Shift Supervisor. 

Key Responsibilities:

• Assist company employees in all concerns that pertain to safety, security, and property.

• Act as initial point of contact to aid all employees, travelers, and others contacting the SOC.

• Monitor and operate security systems to include access control and CCTV, along with environmental monitoring and mass notification systems.

• Respond quickly and initiate action related to alarms, phone calls, and environmental monitoring and alerting systems

• Notify, assist, and direct external emergency personnel and internal resources as necessary

• Dispatch security officers or law enforcement personnel for alarm response, calls for service and emergency situations

• Execute protocols and communicate at all levels across the globe to employees, site security leads, safety & security staff or contracted officers as needed

• Manage information flow to and from an incident

• Maintain operational logs, conduct daily shift checklists, handover reports, and incident reports

• Ensure all forms of communications, such as e-mails, phone conversations, and client interactions, are conducted in a courteous and professional manner, confidentially, and documented appropriately

• Coordinate with Accenture’s Corporate Security regional leads on incident detection and management

• Ensure that complete and accurate information is entered in the incident management system

• Utilize and execute protocols and standard operating procedures to effectively manage global incidents.

• Monitor travel safety and security of company's staff

• Maintain situational awareness of current global current events.

• Monitor and respond to global alerts and events effecting company facilities and employees providing immediate information and assistance as needed

• Initiate mass communication notifications as required

• Notify leadership of events effecting business operations and employees

• Ensure proper handling of highly confidential information.

• Perform other duties assigned by supervisors related to security and safety

Job Requirements:

• Ability to work all shifts and holidays when needed. The SOC will function 24 / 7 / 365

Basic Qualifications:

• Associate's degree or minimum of 2 years experience in Military, Law Enforcement, Government, Corporate Security, Customer Service, Communications or Academia.

Preferred Skills:

• Degree in Criminal Justice, Computer Sciences, Crisis Management, Global Affairs, International Relations, Political Science, or related field

• Experience identifying anomalies in a physical environment and performing first-line investigations

• Experience with emergency response protocols & processes

• Experience in a Security Operation or Command Center role

• Bilingual (English/Spanish/Portuguese)

• Experience with Genetec video solutions or CCure 9000

• Proficient in Microsoft Windows and Office Suite

Professional Skill Requirements:

• Great active listening skills

• Rapport building skills

• Patient and empathetic attitude 

• Adaptability and flexibility

• Ability to analyze threats and envision potential or real time impact to operations

• Ability to respond quickly and calmly to emergencies and stressful situations exercising proper judgment and decision-making skills

• Strong Customer Service skills

• Strong consensus, team building and negotiating skills

• Ability to work overtime on short notice

• Strong cultural sensitivities 

• Be able to type a minimum 35 words per min

• Excellent written and verbal communication skills