Assistant Guest Experience Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A luxury Oahu resort on the island's sunny Western Coast. Join us in Ko Olina and find your very own place of joy. Our beachfront island Resort sits on Oahu’s wild and rugged western coast, where vast ocean views and lively pools and lagoons provide the setting for an unforgettable adventure. Take the family for a ride on an outrigger canoe, splash around in the turquoise waters of our white-sand beach, play a round of golf as you weave through waterfalls at Ko Olina Golf Club, or spend the day reconnecting with your inner self at Naupaka Spa & Wellness Centre.

The Four Seasons Resort O’ahu at Ko Olina is looking for an Assistant Guest Experience Manager who has a passion for excellence and the spirit of aloha.

The Assistant Guest Experience Manager Seek out opportunities for guest-centric experiences in all outlets of the hotel and assists hotel outlets in putting processes in place to ensure that these opportunities are executed by all employees.

Join Our ‘Ohana

We invite you to join our ‘ohana at the Four Seasons Resort O’ahu at Ko Olina as we prepare to open one of the finest resorts in the world. We’re excited to bring the Four Seasons Experience to O’ahu for the first time and embrace the unique local culture here in Hawai’i. Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. Four Seasons has been ranked in FORTUNE Magazine’s 100 Best Companies to Work For since 1998. We’re looking for individuals with not only the right skills and attitude for the role, but also the aloha spirit!

        

Responsibilities

• 1. Seeks out opportunities for guest-centric experiences in all outlets of the hotel a. Works with the departmental managers to put processes in place to ensure that these opportunities are executed by all employees
• 2. Measures results (challenges, successes, etc.) and communicates on a weekly basis to GE team
• 3. Oversee and implement Hotel Guest Experience initiatives and ideas that come from Innovative Idea Sessions or Initiatives.
• 4. Angel Team: a. Identify all Resort Angels b. Look for new/innovative ways to provide anticipatory service c. Coordinate among all departments for seamless execution of service d. Coordinate correspondence with guests pre and post stay e. Oversee Angel Team f. Communicate successes to the Hotel in an effort to keep intensity and focus high
• 6. “No Fuss” Curbside Check in a. Assist Reservations and Front Office team to identify guests and achieve a seamless arrival experience for return guests. This can be monitored by setting a goal of 15% of all arrivals as Curb Side guests. b. Communicate successes to the Hotel in an effort to keep intensity and focus high
• 7. Work with Guest Experience Managers on a Global Level to learn from each others successes and failures to develop a consistent product company wide.
• 8. Coaches staff to achieve culture standards & core standards of Guest Experience Assistant/Manager and couple experience
• 9. Supervises the activities of the Experience team in order to ensure adherence to Four Seasons standards, policies & procedures.

Preferred Qualifications and Skills

• Minimum Two Years Luxury Experience in Hospitality desired
• Cultural sensitivity to Hawai’i and its workforce
• Strong leadership, communication, and organization skills

Pay

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