Associate Director, Sales Excellence & Learning, Field Access

Whether it's the unique breadth of our integrated offering that covers Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology products; or our commitment to recognizing and rewarding people for the contribution they make - working here isn't like anywhere else.

At Galderma, we actively give our teams reasons to believe in our ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Job Description:   Associate Director, Sales Excellence & Learning, Field Access

Location:         Boston

Position Overview:

The Associate Director, Commercial Training Excellence is responsible for collaborating with Sales Training and the Field Access Director (FAD) team to develop training materials that align with the strategic objectives of the Account Manager and Field Access Management (FAM) team. This role is pivotal in leading the creation and execution of meeting content, conducting field assessments to evaluate message delivery and identify development opportunities, and coordinating access training with various departments. Additionally, the individual is tasked with creating a comprehensive training curriculum for new hires and ongoing development for the FAM team, fostering collaboration with the Commercial training team to find synergies, regularly reviewing adherence to key performance indicators and budget.  The role also involves the implementation of sales training programs, ensuring they are current and effective, and coaching trainers and sales representatives.

Key Responsibilities:

• Training Development and Implementation:

  • Create, develop, and implement all Basic Training, New Hire Training, Advanced Training, and Train the Trainer classes across all divisions.

  • Spearhead the creation and implementation of meeting content.

  • Organize and manage new hire training programs, including developing and evaluating onboarding plans.

  • Collaborate with the FAD team to develop training materials that align with the Field Access Management team's strategic objectives.

  • Evaluate message delivery through field assessments and identify development opportunities for the FAM team.

• Collaboration and Coordination:

  • Coordinate access training with various departments, including Market Access, Marketing, Patient Services, Trade, Human Resources, and Medical.

  • Foster collaboration with the Commercial training team to find synergies and opportunities.

• Coaching and Feedback:

  • Coach, prepare evaluations, and deliver feedback at the conclusion of training classes.

  • Coach and prepare Trainers and/or Regional Sales Managers that assist during training classes.

  • Assist with the development of Account Managers and Field Access Managers

• Operations:

  • Create a comprehensive training curriculum for new hires and ongoing development for the FAM team.

  • Create, manage, and assign learning curriculum in the LMS environment.

  • Develop and lead Virtual and Instructor-led training (VILT/ILT) in multiple digital platforms.

  • Work with external vendors to identify and implement new technologies within the training environment.

  • Ensure compliance with Veeva system usage, including entering calls, syncing, and responding to tasks.

• Performance Review:

  • Regularly review adherence to key performance indicators, budget, and other relevant metrics.

  • Ensure current and effective training programs for sales representatives by remaining informed of new training methods, techniques of competitors, and pending introduction of new company products.

Skills and Qualifications:

• Bachelor's degree in Business, Education, Psychology, or a related field.

• Minimum of 2 years of experience in Field Access Management and 2 years of training experience.

• 8-10 years of industry experience, with previous device sales experience (e.g., Sales Rep, Territory Manager, Regional Sales Manager). 

• Proficiency in MS Office, especially Word, Excel, and PowerPoint; experience working with sales tracking and reporting software.

• Excellent presentation platform skills and the ability to demonstrate leadership abilities (e.g., team lead, project lead, and/or people management).

• Strong record of documented success (e.g., career progressio