Information and Communications Technology (ICT) Assistant, Supply Chain Management Unit (SCMU), Copenhagen, Denmark, G-5

The Position:

The Information and Communications Technology (ICT) Assistant position is located in the ICT & Data Analytics Team within Pillar 4 – Support Services in the UNFPA Supply Chain Management Unit (SCMU). The position reports directly to the ICT & Business Analytics Team Lead. The ICT Assistant will work closely with other SCMU colleagues, Information Technology Solutions Office, other HQ Business Units, the Regional Offices and the Country Offices and with a number of external partners.

How you can make a difference:

UNFPA is the lead UN agency for delivering a world where every pregnancy is wanted, every childbirth is safe and every young person's potential is fulfilled.  UNFPA’s strategic plan (2022-2025), reaffirms the relevance of the current strategic direction of UNFPA and focuses on three transformative results: to end preventable maternal deaths; end unmet need for family planning; and end gender-based violence and harmful practices. These results capture our strategic commitments on accelerating progress towards realizing the ICPD and SDGs in the Decade of Action leading up to 2030. Our strategic plan calls upon UN Member States, organizations and individuals to “build forward better”, while addressing the negative impacts of the Covid-19 pandemic on women’s and girls’ access to sexual and reproductive health and reproductive rights, recover lost gains and realize our goals.

In a world where fundamental human rights are at risk, we need principled and ethical staff, who embody these international norms and standards, and who will defend them courageously and with full conviction.

UNFPA is seeking candidates that transform, inspire and deliver high impact and sustained results; we need staff who are transparent, exceptional in how they manage the resources entrusted to them and who commit to deliver excellence in programme results.

UNFPA occupies a unique position in the sexual and reproductive health commodity ecosystem as a critical player in supply chain management, a leading public procurer of sexual and reproductive health commodities, a trusted partner to national governments, and one of the few organizations with the scale and partnerships necessary to build accountability for last mile delivery. 

The UNFPA Supply Chain Management Unit (SCMU) is self-funded and was made operational in January 2022. It is tasked with ensuring that UNFPA is able to effectively and efficiently support the delivery of life-saving reproductive health products and other programme supplies to the end user when and where they are needed. To achieve this, it is important to strengthen the capacity of governments and implementing partners to ensure coordination, end-to-end visibility and accountability on all supply chain and logistics management related activities, in particular for programme supplies, across all UNFPA programmes. 

Job Purpose:

The ICT Assistant will provide foundational support and ensuring smooth day-to-day effective functioning of all Information and Communications Technology services activities for SCMU. 

You would be responsible for:

You will be responsible for supporting the ICT & Business Analytics Team Lead to achieve the following:

A.  ICT tasks

• Installs application systems software and hardware according to specifications, configures and assists in testing and commissioning collaboration and telecommunication equipment (such as IP telephones, collaboration and teleconference systems and endpoints).
• Monitors, maintains and performs the daily operations of telecommunication systems, Print/Scan services and equipment.
• Conducts on-going analysis and troubleshooting of equipment malfunctions, ensures proper operations and maintains equipment inventory to meet operational needs of the office. Gathers performance indicator data and reports on service levels on UNFPA Global Service Desk.
• Acts as focal point for receipt and processing of user requests.
• Provides technical support on relevant hardware and software systems applications in assigned area.
• Provides support in the maintenance of customized application software systems; works with senior IT staff on the definition and specification of requirements; builds, tests and modifies prototype application software based on detailed instructions; installs and maintains software systems.
• Provides support on software and hardware integration matters, including security, data integrity and recovery; assists with needs assessment for new systems (including modifications to existing systems);
• Performs ongoing reviews with users and developers and responds to requirements; requests, implements, provides operational support and maintains various applications.
• Maintains regular co