4th Level Support / New Product Introduction (NPI) Senior Engineer

<p>Are you passionate about creating solutions, solving problems and developing skills in the latest, cutting edge networks? </p> <p>You will work with enterprise and technical support teams L1-L4 as well as business owners and customers on operational requirements, technical support and help our R&amp;D teams come up with a detailed operational requirement that fulfills both the functional and non-functional requirements, quality standards, and legal criteria. </p> <p><strong>As part of our team, you will:</strong> </p> <ul> <li>Support Processes </li> <li>Support in dimensioning </li> <li>Support in optimizing, training/coaching </li> <li>Work on deployment and upgrading automation </li> <li>Perform verification, including performance and security testing, test automation </li> <li>Participate in troubleshooting, maintenance and internal tool development for Ops. </li> <li>Handle L4 tickets </li> <li>24/7 ROTA engineering (target is to support weekend every 5 weeks - related with extra compensation)</li> <li>Support deployment </li> <li>Work on Lab maintenance </li> <li>Fix upstream </li> <li>Implement platform services </li> <li>Work on observability, serviceability </li> <li>Big data processing, streaming &amp; storage solutions </li> <li>Constantly improve the product and keeping up the best possible quality. Share ideas and coaching other team members on your special area</li> <li>Building Operability/Observability concepts from scratch, making design decisions and contributing to Operations on your area</li> <li>Document concept on adequate level in order to co-operate with colleagues and in order to enable end-users of the product </li> <li>Follow and actively share the latest technological trends, innovations and news</li> </ul> <p><br/> </p> <p>Are you passionate about creating solutions, solving problems and developing skills in the latest, cutting edge networks? </p><p>As Senior 4th Level Support Engineer you have proven track record on developing technical teams. You have solid people centric mindset and minimum 5 years of experience. You have solid understanding of all support processes. Having thorough understanding of cloud native software development as well as Day 1/2 operations, you feel equally comfortable supporting new software to automate administrative tasks and frameworks to simplify application operations as well as Technical support, deployment strategy and test automation toolchains for complex, cloud native distributed systems built on top of open-source technologies. </p><p>You will work with enterprise and technical support teams L1-&gt;L4 as well as business owners and customers on operational requirements, technical support and help our R&amp;D teams come up with a detailed operational requirement that fulfills both the functional and non-functional requirements, quality standards, and legal criteria. </p><p> </p><p><strong>As part of our team, you will:</strong> </p><ul><li>Support Processes </li><li>Support in dimensioning </li><li>Support in optimizing, training/coaching </li><li>Deployment and upgrade automation </li><li>Verification, including performance and security testing, test automation </li><li>Participating in troubleshooting, maintenance and internal tool development for Ops. </li><li>Ticket handling (L4) </li><li>24/7 ROTA engineering (target is to support weekend every 5 weeks - related with extra compensation)</li><li>Deployment support </li><li>Lab maintenance </li><li>Fixing upstream </li><li>Implementing platform services </li><li>Observability, Serviceability </li><li>Big data processing, streaming &amp; storage solutions </li><li>Constantly improving the product and keeping up the best possible quality. Sharing ideas and coaching other team members on your special area.  </li><li>Following and actively sharing the latest technological trends, innovations and news.  </li><li>Building Operability/Observability concepts from scratch, making design decisions and contributing to Operations on your area. </li><li>Documenting concept on adequate level in order to co-operate with colleagues and in order to enable end-users of the product <br/> </li></ul> <p>You have:</p><ul><li>Solid experience in understanding complex distributed systems and/or system software;</li><li>Excellent Linux knowledge;</li><li>Solid understanding of computer networking: TCP/IP, DNS, TLS handshakes, termination &amp; certificate authentication, higher level protocols like HTTP, WebSockets and gRPC, VPN, SOCKS and HTTP proxies;</li><li>Attention to detail and preference to automate repetitive tasks instead of running them manually;</li><li>Good understanding of virtualization platforms used in private cloud and/or modern server hardware; </li><li>Familiarity with container technologies such as Docker and Kubernetes, IAC and IT automation tools &amp; associated DevOps toolchains;  </li><li>Observability, Serviceability, Operability topics are daily topics for you and understanding “Gold