Client Growth Manager

<p><strong>About Us</strong></p> <p>Sage is on a mission to improve care and quality of life for older adults, starting with those residing in senior living communities. Falls are the leading cause of injury-related death among adults over 65, yet current prevention and emergency response systems are outdated and ineffective. Sage has built a modern approach to detecting when older adults need help and ensuring caregivers can respond quickly and reliably. Our mission is to create products that our partners love—and this role is core to that goal.</p> <p>We're a small, tight-knit team of ambitious, multi-disciplinary entrepreneurs. As a software-enabled, mission-driven company, we focus relentlessly on the problems that matter most. We work hard and move fast, but we also operate with a marathon mindset: building something meaningful requires pace, intention, and care. The journey matters as much as the outcome.</p> <p><strong>About This Role</strong></p> <p>Sage operates with a land-and-expand motion across senior living operators. Once Sales lands a pilot, you’ll transform early wins into portfolio-wide rollouts, measurable value realization, and durable executive partnerships. You’ll refine and execute our expansion playbook, strengthen multi-level relationships, and translate the impact delivered by Product and Client Success into long-term, multi-community growth.</p> <p>This is a high-visibility, high-ownership role that blends enterprise account management, strategic expansion, and executive relationship building. You’ll partner closely with Client Success, Product, Implementation, and Sales to ensure our operators achieve meaningful outcomes—and grow with Sage as a result.</p> <p>This role requires up to 50% discretionary travel, including time onsite with partners and regular collaboration at our New York City office.</p> <p><strong>Responsibilities</strong></p> <ul> <li>Develop and execute expansion strategies that move operators from pilot deployments to multi-community rollouts, including cross-sell and add-on opportunities</li> <li>Maintain an accurate view of expansion opportunities, forecast with rigor, and deliver against quarterly revenue and retention targets</li> <li>Build and deepen relationships with C-suite and regional leaders across operators, Real Estate Investment Trusts (REITs), and PE-owned platforms; lead business reviews, align on strategic goals, and remove blockers</li> <li>Quantify operational and clinical value (workflow efficiency, risk reduction, care outcomes) and package insights into compelling, fact-based narratives that drive buy-in and budget approval</li> <li>Turn operator goals into clear action plans and orchestrate efforts across Implementation, Client Success, Product, Engineering, and Marketing</li> &l