Employment Type:

Full time

Shift:

Day Shift

Description:

Position Purpose

At St. Joseph’s Health, a member of Trinity Health, we are committed to transforming healthcare through compassion, excellence, and innovation. The Throughput Manager – Patient Logistics plays a critical leadership role within our centralized throughput hub, ensuring the safe, efficient, and timely movement of patients across the acute care continuum.

This role is responsible for overseeing daily hub operations, leading a multidisciplinary team, and driving process improvements that enhance patient flow, optimize bed utilization, and reduce length of stay. The Throughput Manager collaborates across departments to ensure seamless care transitions and supports an environment of clinical and operational excellence aligned with the Mission and Core Values of Trinity Health.

What You Will Do

• Lead and supervise daily operations of the Patient Logistics Hub, ensuring efficient patient throughput across the organization

• Collaborate with nursing leadership, house supervisors, bed management, transport, environmental services, and clinical teams to optimize patient placement and bed utilization

• Round on units to validate patient discharge status and bed readiness (clean/dirty/available)

• Develop, monitor, and report key performance indicators and throughput metrics

• Identify process improvement opportunities and implement data-driven solutions to improve patient flow and reduce length of stay

• Coordinate resources during urgent and emergent situations, including staffing reallocation

• Supervise, coach, and develop hub staff, including scheduling, performance management, and professional development

• Support hiring, onboarding, training, and orientation of new team members

• Ensure appropriate staffing plans are in place to support safe, high-quality, 24/7 operations

• Collaborate with finance to develop and manage departmental budgets and productivity plans

• Partner with unit leadership to support patient-centered throughput and quality improvement initiatives

• Promote service excellence through leadership rounding and service recovery strategies

• Ensure compliance with all hospital policies, regulatory standards, and accreditation requirements

• Serve as a key administrative resource in the absence of managers or senior leadership

• Participate in patient care activities as needed to support operations

Minimum Qualifications

• Education:

  • Bachelor’s Degree in Nursing required

  • Master’s Degree in Nursing, Healthcare Administration, or related field strongly preferred

• Licensure:

  • Current New York State Registered Nurse (RN) license required

• Experience:

  • Minimum 8 years of acute care nursing experience (ICU, ED, or Medical-Surgical strongly preferred)

  • Demonstrated knowledge of healthcare operations, patient flow, and hospital throughput

• Certifications:

  • BLS and ACLS certification required

  • Specialty certification preferred (based on clinical area)

Position Highlights & Skills

• Strong leadership and team management capabilities

• Proven experience with operations management and process improvement

• Ability to analyze and utilize data to drive decision-making

• Excellent communication and collaboration skills across disciplines

• Knowledge of regulatory, accreditation, and compliance standards

• Commitment to quality, patient safety, and service excellence

• Ability to manage complex, fast-paced clinical environments

Colleague Benefits

At St. Joseph’s Health, we care for our colleagues as much as we care for our patients. Benefits include:

Compensation: Pay Range: $54.40-$81.60

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

• Comprehensive health, dental, and vision coverage

• Paid time off and retirement savings plans

• Tuition reimbursement and professional development support

• Career growth opportunities within Trinity Health

• Mission-driven, collaborative work environment

Ministry/Facility In