Billing Specialist, Associate/Billing Specialist

PHYSICAL OFFICE LOCATION: PEC Headquarters - 201 S Ave F, Johnson City, TX 78636 

 

This position can be filled at either the Associate or Specialist level depending on qualifications of the applicant. 

 

$20.58 Minimum Starting Base Pay* + KPI Bonuses + Competitive Benefits

*Qualifications may warrant greater starting base pay within the full pay range.  Individual base pay is determined by experience, job-related skills, and relevant education or training.

Position Summary

This position is responsible for ensuring revenue is safeguarded through accurate billing and timely collection of funds in support of the Cooperative’s strategic initiatives.

Essential Duties & Responsibilities

• Schedule and manage the meter reading process for the Billing Department
• Process interfaces between the Meter Data Management (MDM) and billing systems for accurate utility billing, web presentment and database maintenance
• Schedule daily bill calculation
• Schedule daily delinquent processes including reminder and collection calls
• Post, review and make corrections to readings prior to billing
• Complete billing adjustments to correct usage, billing errors or charge adjustments
• Resolve complex account issues by researching the billing process, initiate and complete billing adjustments and account corrections in accordance with established procedures
• Assist in auditing member accounts, research usage, determine average consumption, verify and calculate rates, investigate high costs or other anomalies for possible causes and resolution
• Partner with other departments and staff to ensure member issues are addressed and resolved
• Maintain financial security by following company procedures and compliance guidelines
• Ensure accuracy of all rates and fees
• Ensure members are billed accurately and according to the Cooperative’s Rate Policy by analyzing a wide variety of bills, notices, postings, documents and reports
• Identifies, investigates and analyzes billing discrepancies; assists in the development of comprehensive options to resolve them.
• Create service orders for problem meter readings and billings

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• Extract data from multiple database applications, assist with creating detailed and comprehensive reports to present facts, utility usage and cost, monitors and communicates performance results
• Ensure transactions are accepted in the software system and report discrepancies
• Analyze, verify, research, reconcile and correct record discrepancies and financial discrepancies
• Compile statistical, financial, billing and revenue reports including month end, unbilled revenue and Board of Directors reports
• Maintain current member information on accounts for returned email communications from members
• Schedule daily payment, update and file submission to the collection agency
• Complete, analyze and report bad debt in accordance with collections agency processes
• Reconcile the Collection Agency invoice monthly
• Analyze and complete refund files for weekly refund check runs
• Analyze account balances and agreements to facilitate the collection of delinquent accounts and create daily collection orders
• Calculate and prepare manual billings for non-routine, complex accounts
• Troubleshoot metering problems and technical issues within the MDM system and help devise methods to resolve them
• Create and edit required reports from the Computer Information System and CISCO system utilizing SQL, Crystal Reports and Microsoft Excel

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• Process and manage the tax exemption certificates, review reports and update accounts