Executive Director, Digital Product Management

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

As a key member of the Digital, Data, Analytics and Technology (“DDAT”) team, you  will be an integral member a dynamic organization committed to building delightful customer experiences at scale, accelerating business growth, and driving  operational efficiencies by powering CVS Health to be a ‘digital first, technology forward and data driven’ company.  You will report into the AVP of Product and will play a key role in shaping the future of Caremark member, client and agent experiences. This team is led by the VP of Client and Member Experience and Operations, who a critical member of the executive leadership team, reporting into the Caremark DDAT Chief Data and Technology Officer (CDTO).  With a commitment to a ‘Startup within a large company’ culture, DDAT is at the center of CVS Health transformation.

In your role, you are responsible for owning and defining the best-in-class customer experience, working backwards from it to define the vision, strategy, and roadmap using data and insights to drive decisions.  You will collaborate closely with leaders from Pharmacy Services Business, User Experience Design, Engineering, and Data/Analytics, as well as business partners across retail, Aetna, and other lines of business, to drive customer outcomes in a holistic manner while breaking down organization siloes.

To be successful in this role, you will need to gain alignment, drive consensus, and move forward iteratively in a large, matrixed organization. You will need to quickly build relationships with key stakeholders and drive mutual wins while keeping the customer goals as your north star.  

Primary Job Duties & Responsibilities:

• Defines, owns, and continually assesses the solution vision, strategy, and roadmap
• Connects the roadmap to specific value drivers that contribute to business priorities, objectives and key results, and strategic programs

• Oversees the end-to-end product development lifecycle, from ideation to launch and ongoing enhancements
• Leads their department in the identification of opportunities for product optimization, feature enhancements, and addressing user pain points

• Defines and revises KPIs for their solution-level scorecard to highlight critical metrics, socialize progress, and consistently reinforces objectives

• Develops relationships with key stakeholders to understand their needs, gather feedback, and ensure alignment of product strategy with organizational objectives
• Sets the direction for discovery work, ensuring teams are focused on continuous exploration, understanding market and customer needs, and partnering with customer and user experience teams
• Interfaces and partners with Product Strategy leadership to communicate progress, insights, and risks across the business, specifically with key stakeholders
• Collaborates with other executive leaders within Product Strategy, Digital Strategy, and Design to sets direction for market and competitive research inclusive of identifying customer needs, market trends, and competitive landscapes

• Provides solution level leadership and sets the direction for team growth and performance in collaboration with senior leaders across Engineering, Design, Technology, and others
• Champions strong product management and agile mindsets and values by actively communicating team wins and opportunities
• Responsible for promoting and setting a customer-centric culture where all teams understand the current performance of the product, opportunities areas and the north star vision, and are monitoring and proactively reacting to key product health metrics and communicating updates

Essential Qualifications, Essential Functions & Preferred Qualifications:

• 15+ years of overall work experience with a concentration in a product management role
• 10+ years of Product management experience required
• Strong track record of effective communication; Excellent written and verbal communication skills, particularly the ability to convey information in an accessible, concise, and clear manner
• Customer centric, creative, and strategic
• Ability to navigate complex, multi-stakeholder client environment
• Expertise with influencing and navigatin