Senior Data Analyst

ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won’t just contribute. You’ll make things happen–fast.

ZoomInfo is seeking a Senior Data Analyst to drive our customer insights and competitive intelligence strategy, leading analyses that shape how we evolve our data products to meet customer needs and maintain market leadership.

In this role, you'll become the expert on customer experience with our data product and ZoomInfo's competitive landscape. You'll design rigorous analyses (understanding complex problems, forming hypotheses, testing with data, and delivering well-backed recommendations) that translate customer feedback, market trends, and competitive movements into strategic priorities. This isn't about building dashboards or SQL reports. This is about strategic analysis that drives decision-making and ensures our data products continuously evolve to power GTM and agentic workflows for sales and marketing professionals.

As a trusted advisor to Product, Engineering, and Data Leadership, you'll progressively own more of the customer insights strategy and lead larger strategic initiatives. This is a role with a significant growth runway for someone who wants to become the go-to expert on customer-driven data strategy and competitive positioning.

Who You Are

Strategic Thinker with Analytical Depth: You understand how to translate customer data and market intelligence into actionable strategy. You've worked with customer analytics, product intelligence, or competitive analysis. Maybe you've shaped product strategy, identified market opportunities, or driven data-driven prioritization. You don't just execute—you have informed opinions on what matters, and you're comfortable saying "here's what we should do and why" based on your analytical understanding and business judgment.

Growth-Oriented Problem Solver: You're excited to build deep expertise in customer analytics and competitive intelligence and grow into leading strategic initiatives. You're equally comfortable designing quantitative analyses and conducting qualitative research, connecting data patterns to business impact. You thrive in evolving environments where priorities shift and problems aren't always well-defined, maintaining momentum and quality even when the path forward isn't perfectly clear.

Clear Communicator: You can build compelling narratives that drive decisions, whether through presentations, written reports, or demos. You're skilled at distilling complex analyses, defending recommendations, and translating technical concepts for non-technical stakeholders.

What You'll Do

In your first 12-18 months, your primary focus will be building a customer feedback framework that drives prioritization and establishing yourself as the customer insights expert. You'll work with team members who have context on our data products and systems, learning the landscape while bringing fresh analytical perspectives and strategic depth. As you gain mastery, you'll increasingly own customer insights strategy and lead strategic data improvement initiatives.

Build Deep Customer & Product Intelligence Expertise

• Analyze customer behavior patterns, feedback data, and usage metrics to understand how customers experience our data and where opportunities for improvement exist in coverage, quality, and depth
• Master ZoomInfo's competitive landscape: who our competitors are, what data they offer (company, person, and intelligence signals), how they're evolving, and where differentiation opportunities exist
• Develop standardized frameworks for evaluating competitive threats such as data models backed by multiple sources that provide cadenced competitive intelligence
• Create clear intelligence briefs, customer insights reports, and strategic recommendations that inform data product roadmaps

Drive Strategic Prioritization Through Analysis & Insight

• Build and maintain a customer feedback framework leveraging internal tools that track customer platform usage, unstructured data from customer feedback sources like call recordings, and other data assets to establish yourself as the go-to expert, especially for technical stakeholders with less customer and competitive knowledge
• Influence prioritization conversations about data product roadmaps by bringing customer insights, competitive intelligence, and informed opinions on strategic direction
• Translate customer pain points and emerging competitive trends into co