Customer Acquisition & Business Development Director

About Sapphire Systems:

Sapphire is the largest digital operating transformation provider to the mid-market and mid-enterprise clients. Our mission is to turn operating friction into digital business momentum. Through the passion and expertise of our people, we unlock the cloud-delivered operating platforms, digital user experiences, data analytics, and intelligent automation that transforms our client’s operational performance. We are globally significant partners for SAP, ServiceNow, Automation Anywhere, Infor, Hexagon and AWS, and we have transformed the digital operating capacity, capability, intelligence and resilience of over 1,250 clients in the UK and US through our portfolio of consulting, design, delivery, lifecycle service, and cloud services.

Job Summary:

• Sapphire is looking for an experienced, successful, dynamic, and highly motivated Customer Acquisition & Business Development Director to lead our internal sales and marketing teams. The individual will evolve and grow our existing team of business development executives, responsible for leading outbound campaigns, nurturing & influencing prospects, and generating sales leads; and develop a new desk-based team of Digital account managers to increase engagement, generate sales and build world class relationships with our installed customers (1000 companies).
• You will be responsible for shaping and targeting the team to deliver on our critical growth KPIs, strategic sales and marketing objectives, and be a leading figure in the company achieving its revenue and GM targets. You will need to successfully partner with our sales and marketing leadership team, be self-motivated, dynamic in your decision making, and able motivate, nurture, and maximise the return from people in your team. Your ability to make decisions and apply resources to where the maximum return can be obtained, will be vital to the success of this role.
• Experienced in delivering high growth results, the Customer Acquisition & Business Development Director will be responsible for building relationships with our customers and prospects, having the gravitas to influence their decision making at a senior and CxO level. Will engage with strategic partners, developing and executing on key business development campaigns, and lead a multinational, multidisciplinary team [US, UK and South Africa] to promote Sapphire's products and services within various target markets. Importantly, Sapphire enjoys a large and long-standing customer base, with huge untapped potential. This individual will be given the keys to unlock this massive opportunity, building new long-term relationships, by transforming our clients and readying their businesses for the future Digital world.
• You will be conversant in the tools needed by a digitally enabled BDE and Desk Based Account teams and be able to define the people, process and platform tools needed to continue to evolve this team and build on its existing industry leading success.

Duties/Responsibilities: 

• Inspire and foster a high-performing business development culture
• Partner with sales and marketing leadership to develop strategies that promote revenue growth by utilizing industry best practices
• Manage business development and internal sales operations by developing short and long-term plans that ensure high revenue performance
• Collaborate with marketing to create and implement multi-channel campaigns, ensuring end-to-end alignment on GTM initiatives
• Collaborate with field sales teams in order to develop sales strategy for enhancing the company’s growth
• Recruit, lead, mentor, and motivate a talented, multidisciplinary sales and business development team
• Build and maintain relationships with key stakeholders, including clients, partners, industry leaders, and internal experts
• Establish metrics for performance evaluation in order to assess progress against goals
• Report on key performance indicators (KPIs) such as ROI, conversions rates, etc. on a regular basis e.g. monthly, quarterly
• Continually optimize existing processes by utilizing best-practices and market-leading technology
• Identify and evaluate new business opportunities, including potential partnerships, and market and client base expansion
• Influence, engage with our technical teams and help shape our GTM products and services to ensure the team’s success
• Ensure that the company meets its stipulated revenue goals

Requirements

Required Skills/Abilities:

• Bachelor's degree in business or real-world proven Business Development experience in similar organizations
• 5+ years of experience in business development, prefera