Sr. Product Manager - Customer Analytics (Customer360)

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

We’re changing the nature of work. Palo Alto Networks is evolving to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks.  And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

Job Description

Your Career

As part of the role, you will be responsible to drive the discovery, build, adoption and ROI realization of Customer 360 as an analytics product across the company. Build action oriented connected decision-making OKRs and continually explore ways to embed AI. You will be a key enabler of Customer 360 by finding creative ways to visualize complex data to help in Palo Alto Networks growth.

Your Impact

• Foster trusted partnerships across Data & Analytics and Business teams in advancing decision-making capabilities to bridge insights-to-action 
• Take risk fearlessly - Thrive operating in a fast-paced environment while ensuring relentless focus on product quality and stakeholder success
• Strive tirelessly for simplicity and usability - Passionate about data visualization and packaging insights into intuitive Dashboard experiences
• Work together, win together - Establish synergy with cross Data & Analytics teams to promote knowledge sharing and standard interpretation of business metrics 
• Participate in research & data discovery to inform strategic Leadership requests 
• Be intellectually curious, embrace a growth mindset and solicit honest feedback towards continuous pursuit of optimization 
• Seek opportunities to drive analytics evangelism and collaborate cross-functionally on Enterprise-wide initiatives
• Ruthlessly prioritize competing demands with focus on delivering business value, impact and operational efficiency 
• Create new ideas, discover new datasets to develop Customer 360 product roadmap and value to support Go-to-Market (GTM) and Global Customer Services (GCS) teams 
• Provide trusted data to executives by proactively monitoring data quality, and fixing the issues at Source to enable data-driven decision making

Qualifications

Your Experience

• Overall 10+ years of experience in the Data & Analytics domain 
• Experience in Product Management including managing the delivery of Data & Analytics products from start to finish at the enterprise scale 
• Strong understanding of end-to-end Customer Journey and respective OKRs within each phase and ability to translate into easy to understand insights and visualizations
• Proven ability to build strong relationships with business stakeholders and ability to present to executives
• Ability to structure complex problems, develop hypotheses, conduct analyses and drive actionable recommendations through a data driven process
• Excellent attention to detail and proven ability to build simple, elegant and impactful Executive and Operational dashboards/products 
• Experience with data visualization tools such as Tableau, Power BI or similar BI platforms
• Excellent analytical and modeling skills, to translate complex business needs into data structures
• Bachelor's or Master's degree in quantitative field or relevant experience or equivalent military experience required
• Local to SF bay area

Additional Information

The Team 

Working at a high-tech cybersecurity company within Information Technology is a once-in-a-lifetime opportunity. You’ll join the brightest minds in technology, creating, building, and supporting tools and enabling our global teams on the front line of defense against cyberattacks.

We’re connected by one mission but driven by the impact of that mission and what it means to protect our way of life in the digital age. Join a dynamic and fast-paced team of people who feel excited by the prospect of a challenge and feel a thrill at resolving technical gaps that inhibit productivity.

Our Commitment

We’re trailblazers that drea