Business Process Analyst

Job Description

The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?

About the role:
As a Business Analyst, you will work with the Product and the Operations Leadership teams to document the end-to-end production process and training materials for our best-in-class products that will define the world of fintech. You’ll work as part of a team in an agile setting and must be a self-motivated, proactive, flexible, and organized.  You will also be supporting the Product and Operations Teams to drive improvements within the product and operations areas.  This will require the analyst to work directly with the appropriate teams to understand and analyze the business today and to make recommendations on improvements related to efficiencies that align with our Future Forward initiatives. One needs very strong background in data analytics and process improvement to apply. 

Work on-site approximately 3 days a week (to be coordinated with Product and Operations Management team); in the beginning, the onsite time may be 5 days a week.

About the team:
Join the Commercial and BPaaS (business process as a service) Government Solutions Team based out of Milwaukee, WI. At the Milwaukee site, we provide business operations support, and you'll have the chance to work directly with our industry experts in the Government sector. 

What you will be doing:

• Work directly with our Product and Operations experts to understand and analyze the business today through data and analytics to make recommendations on improvements related to efficiencies, trends, and insights that align with our Future Forward Initiative.
• Work with the Product and Operations Teams to build reporting in PowerBI or other reporting tools.
• Executing projects to realize process and decision-making improvements leveraging data as well as proven project management skills.
• Delivering working product increments to our clients, on time, on budget and according to the best quality standards.
• Working with product management, stakeholders, peers, and teams to define and prioritize the product backlog for your team.
• Driving improvements in solution design, analysis, and testing activities.

What you will need:

• Knowledge of basic financial analysis principles and ratios.
• Analytical and problem-solving skills
• Strong Excel skills
• Programming /reporting skills (e.g., using Power BI)
• Proficiency in industry-standard process mapping and analysis methodologies (such as Visio)
• Ability to work across different types of teams (strong interpersonal skills).
• Ability to coach/share learnings and procedures.
• A bachelor’s in business administration, finance, computer science or information systems, industrial engineering, manufacturing engineering, system’s engineering, technical writing, or the equivalent experience.
• Strong verbal & written communication skills.
• Experience with oral presentations.
• Ability to work in groups.
• Ability to learn quickly and be adaptable.
• Good communication skills - verbal and written

Nice to have:

• Six sigma green belt or equivalent
• Knowledge in procedure writing is a plus
• Knowledge of Lean Manufacturing
• Knowledge of business process management
• 3 to 5 years of practical experience in a Business Analyst role or strong internship experience and desire to learn and grow

What we offer you:

At FIS, we are as committed to growing our employees’ careers as our own business. We offer:

• Oppor