History Intepreter and Retail

Description

Our Company:

There’s no organization quite like the Theodore Roosevelt Medora Foundation (TRMF). We’re a premiere tourism operation—and we’re a 501c(3) non-profit. We welcome hundreds of thousands of guests to an exciting, diverse lineup of entertainment, historical, and educational attractions—and we work tirelessly to connect people to Medora for positive life changing experiences.

TRMF was established in 1986—but our story begins before that. In 1962, nationally renowned businessman Harold Schafer took an interest in a historic old town named Medora. He loved its history, its striking location, and its potential to inspire others. So he began revitalizing the old town: he restored a historic hotel, brought the Medora Musical to town, and so much more.

It was 1986 when the Schafer family, with Harold ready to retire from business, donated all they’d created in Medora to establish the non-profit Theodore Roosevelt Medora Foundation.

In the years since, we’ve grown from a staff of a handful of folks to more than 90 full-time employees, with hundreds more seasonal workers and over 650 volunteers. We’ve awarded hundreds of thousands of dollars’ worth of scholarships to our staff. The Medora Musical has earned the attention of The New York Times. And we’ve earned a reputation as the #1 tourism and hospitality provider in North Dakota.

We are a team of people who draw inspiration from Medora. We deeply respect this place, and the people we meet here. We deliver excellence in hospitality. We work with creativity and integrity. We’re a family that values family.

We are the Theodore Roosevelt Medora Foundation.

This Position:

Working with the attractions team to learn and present the history of Medora to our guests. This position is combined with a retail position and will have the responsibility to work in a retail location to sell tickets and merchandise to guests in Medora. 

Responsible for welcoming and ensuring safety of guests at the Von Hoffman House

Interpreter of the history of the area that includes but is not limited to the history regarding Theodore Roosevelt, Marques Des Mores, Medora Von Hoffman, etc.  

Must be familiar and able to learn and deliver a script of Medora’s Historic one hour walking tour 

Work with Medora Volunteers and be able to answer questions on Medora’s history 

Responsible for running cash register and ensuring proper check-out process is followed 

Maintain cleanliness and orderliness of the gift shop by dusting and vacuuming, washing the windows and doors and straighten the merchandise 

Replenish the supply of gift shop items that are understocked 

Greet customers and offer assistance 

Notify customers of Medora Attractions and be able to sell tickets to those attractions  

Requirements

Required Skills/Abilities

Excellent verbal communication skills. 

Reliable, on time, and ready for every shift. 

Provide outstanding customer service.  

Required Education and Experience

Must give exceptional service to all guests.  

Must be able to troubleshoot and create solutions if needed.  

Previous retail experience desirable. 

Must be able to operate POS system, or willing to learn. 

Must possess math skills sufficient to make changes for customers quickly and accurately. 

Must possess either knowledge of the history of Medora, or an aptitude to learn history.  

Must be able to spread accurate historical information about Medora to guests passionately and genuinely.  

Must be fluent in English, bilingual a plus. 

Work Environment

This position is in an indoor setting in a controlled, temperate environment. Occasionally working outside in hot conditions when working the Medora Musical. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

While performing the duties of this job, the employee is continuously required to talk, hear, hand/eye coordination, stand, walk, have repetitive use of hands and arms, and grasp. Visual acuity to determine accuracy, details and transcribe data, determine neatness and thoroughness of work assigned, and determine safety of workplace surroundings for themselves and guests. Occasionally required to push, pull, stoop, bend, lift and carry up to 25 pounds. Must be able to work long hours and available for evenings, weekends and holidays as required.  

AAP/EEO Statement

It is the policy of TRMF to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, ci