Business Systems Engineer, Operations - Remote

Company Description

At PayNearMe, we’re on a mission to make paying and getting paid as simple as possible. We build innovative technology that transforms the way businesses and their customers experience payments. Our industry-leading platform, PayXM™, is the first of its kind—designed to manage the entire payment experience from start to finish. Every click, swipe or tap is seamless, fast and secure, helping non-commerce businesses boost customer satisfaction, accelerate payments, and reduce costs.

Our single platform handles it all: cards, ACH, digital wallets such as PayPal, Venmo, Cash App Pay, Apple Pay and Google Pay, and even cash at more than 62,000 retail locations nationwide. Today, thousands of businesses across consumer lending, iGaming and online sports betting, property management, and tolling trust PayNearMe to deliver a payment experience that drives real results.

In September 2025, we raised a $50 million Series E funding round to accelerate our growth. 

We’re a team of 200+ employees across 41 states, headquartered in Silicon Valley with satellite offices in Dallas, TX and Holmdel, NJ.

Join us and be part of a team that’s shaping the future of payments—one experience at a time.

Job Description

We are seeking a Business Systems Engineer to architect, build, and optimize PayNearMe’s enterprise tools ecosystem, with Salesforce as a core platform. This role will ensure our business systems are scalable, reliable, and cohesive across departments, supporting key initiatives such as quote-to-cash optimization, billing automation, client onboarding automation, revenue operations support, and contract lifecycle management.

The ideal candidate blends deep Salesforce expertise with a strong background in enterprise integration, automation and system governance.

Key Responsibilities:

• Enterprise Tooling & Integration

  • Design and develop integrations between Salesforce and key business systems (PayNearMe’s platform, Zendesk, Jira, Gong, etc.)
  • Implement automation and data synchronization using API’s, middleware, and/or low-code platforms.
  • Define data flow standards, mapping, and orchestration patterns to reduce duplication and improve visibility across teams.
  • Partner with business stakeholders to evaluate and implement new SaaS tools within governance frameworks.

• CRM Platform Engineering (Salesforce)

  • Partner with our Revenue Operations and Finance teams to design and implement an automated quote-to-cash system, including: pricing approvals, order creation, distribution workflows, and billing automation.
  • Partner with our Legal and Finance teams to design and implement contract request-to-execution and renewal management automation.
  • Partner with our Client Services and Project Management teams to select and integrate an implementation management solution that integrates with Salesforce our other existing business systems.
  • Partner with the Customer Support team to evaluate a migration from Zendesk to Salesforce Service Cloud. Based on that evaluation, drive the migration or enhance the existing integration to optimize their processes to support bulk communication workflows and incident notification processes.
  • Build the processes and controls to reinforce Salesforce as our source of truth for account names, contacts, contracts, access controls, pricing, etc.
  • Maintain and enhance Salesforce architecture, data models, and automation.
  • Conduct code audits, refactor Apex classes, and enhance test coverage.
  • Migrate Workflow Rules/Process Builder automations into Salesforce Flows.
  • Review and optimize Salesforce object architecture (standard/custom objects, relationships, record types, picklists).
  • Simplify automation and integrations to reduce data duplication and optimize system performance.

• Project Management Platform Engineering (Jira)

  • Partner with Technical Program Management, Product, and Engineering to improve product development planning capabilities, development velocity, and portfolio transparency by designing and implementing jira issue, field, and workflow changes that reflect our standard operating model.
  • Build automations and integrations between Jira and downstream systems like Gitlab, Confluence, Playwright, and Salesforce to streamline our existing processes.

• Data Analytics

  • Build systems that improve real-time visibility into key business metrics at various levels of the organization combining inputs from multiple sources (Salesforce, Intacct, Jira, Zendesk, and PayNearMe’s platform).

• Tooling Architecture & Governance

  • Establish and enforce best practices for conf