Supervisor, Security

Summary: Supervises the daily activities of security officers, ensuring assigned duties are completed successfully to preserve the safety and security of individuals and Garden buildings, grounds and adjacent neighborhood streets. Investigates circumstances against, or related to, the Garden and its clients, i.e., staff, volunteers, contractors, visitors and other members of the public. Partners with Manager, Security to assist in the development and administration of safety and security programs developed to protect the Garden, its employees or client's property from theft, sabotage, violence, or other situations that endanger the well-being of clients, employees, or Garden facilities.


Essential Duties and Responsibilities:
• Interviews, hires, and manages performance of assigned staff, with oversight from the Manager, Security. Promotes a culture of teamwork and mutual support; monitors employee productivity, workload and morale with the goal of promoting employee satisfaction while accomplishing the Garden’s mission.
• Trains new hires, coaches existing staff and stays current with all Garden, Division and Department policies and procedures.
• Completes annual performance evaluations of their shift officers. Conducts, at minimum, semi-annual evaluations of job performance during the year. Supports development of yearly goals for security officers.
• Provides oversight and general supervision for contract security officers and contract city/county police officers, as necessary to support the Garden’s needs. Collaborates with other shift supervisors, and other Garden Departments, to ensure proper planning and execution is in place to meet security needs related to Garden events
• Attends event coordination meetings and helps develop the Department’s role.
• Considered an “Essential Staff” member and is required to work scheduled shift at all times, in all conditions. Ability to work rotating shifts to support the operational tempo of the Garden is required.
• Approves bi weekly timesheets for assigned staff, submitting in a timely manner to Payroll; monitor time off requests as needed.
• Assists Manager, Security with administrative duties, including making ID badges, setting up badge permissions, following up on equipment maintenance and other duties.
• Serves as the lead for a team of security officers through tasks that include answering day-to-day questions, facilitating routine problem solving and collaboration, assisting manager with employee work schedules, maintaining accurate attendance records and verifying timesheets, and assisting with routine training. Surfaces potential employee-related issues to management.
• Assists Manager, Safety with researching and development of safety training, emergency action plans, NEST (New Employee Safety Training) manuals, Safety Operations manual and policy recommendations for the departments/divisions within the Garden. Collaborates with Manager, Safety to ensure OSHA required inspections are conducted as specified.
• Works with Security Officers and Garden departments/divisions to ensure Garden first aid kits, AEDs and fire extinguishers are available, charged and properly tagged.
• Informs employees/students/volunteers of safety guidelines and safe working practices and routinely monitors to enforce them. Adapts or modifies work methods to reduce hazards.
• Responds promptly to requests for service and assistance.
• Prepares and recommends updates to work flow and procedures.
• Responds to accidents and performs First Aid/CPR as necessary.
• Advises staff, volunteers and visitors of accident and injury reporting requirements and processes, including notification of the requirement for staff and volunteers to complete the Garden Incident Report Form.
• Assures that all incident IRIMS (Incident Report Software & Investigation Management) and TMA (Total Maintenance Authority) reports are completed correctly and in a timely basis.
• Ability to understand, use and manage effectively the Guard Tour System.
• Monitors security cameras and Greenhouse temperatures; reports temperature inconsistencies to Maintenance department personnel.
• Provides daily written reports on shift activity to Manager
• Follows and adheres to established policies and procedures, including but not limited to Employee Handbook, Garden Safety Guidelines and Department Policies.
• Meets expected attendance guidelines.
• Behaves and communicates in a manner that promotes and fosters a culture of teamwork, cooperation, and respect within our division and throughout the Garden with all employees, supervisors/managers, volunteers, visitors and others.
• Performs other duties as assigned.

Supervisory Responsibilities: Provides supervision for a team of staff security officers (3-4 officers per sh