Field Access Manager – Charlotte, NC

Ardelyx is a publicly traded commercial biopharmaceutical company founded with a mission to discover, develop and commercialize innovative first-in-class medicines that meet significant unmet medical needs. Ardelyx has two commercial products approved in the United States, IBSRELA® (tenapanor) and XPHOZAH® (tenapanor). Ardelyx has agreements for the development and commercialization of tenapanor outside of the U.S. Kyowa Kirin commercializes PHOZEVEL® (tenapanor) for hyperphosphatemia in Japan. A New Drug Application for tenapanor for hyperphosphatemia has been approved in China with Fosun Pharma. Knight Therapeutics commercializes IBSRELA in Canada. Field Access Manager The Field Access Manager is a customer-facing role that plays a critical role in building reimbursement confidence for our products. The role provides education to providers and office staff on the payer  landscape for their area, access services available to support patients and reimbursement solutions specific to our products and therapeutic areas. The Field Access Manager will demonstrate account management skills, payer knowledge reimbursement expertise, and data analytics insights to facilitate timely access to Ardelyx’s products. The FAM will execute a strategic plan for the region or territory through partnerships with internal and external stakeholders, which may include sales, market access, and/or other matrix field partners. The Field Access Manager will ensure an understanding of the patient access process and patient support programs. They will also work on patient-level access issue resolution, requiring knowledge and experience with patient health information (PHI).  If you’d like to help establish Ardelyx as a leading company in the biopharma industry, one that advances patient care with novel therapies that meet important clinical needs, come join us! Responsibilities: 

• Establish reimbursement confidence among HCPs and office staff by understanding and articulating the key payer and access dynamics required to access our products
• Work with HCP offices to support the patient journey.  Provide office education and awareness using approved materials during the entire access process, which may include reimbursement (coverage, coding & payment), specialty pharmacy and distribution processes, provider support services (e.g., benefits investigation) and patient support resources (e.g., copay assistance programs, patient assistance programs). 
• Review patient-specific information in cases where the provider office has specifically requested assistance resolving any issues or coverage challenges when appropriate.
• Establish collaborative relationships with Patient Service Program Partners, Field Sales, and Healthcare Providers to support patient access.
• Partner with internal and external stakeholders to identify, anticipate and address patient and HCP access barriers; Implement updates/changes based on solutions generated to address barriers.
• Review data in multiple resources to understand access barriers to work with HCPs on resolution.
• Ability to conduct business reviews with offices to help identify insights and opportunies for the territory.
• Partner with HUB and specialty pharmacy partners to ensure patient access barriers are removed.
• Grow the knowledge of hub and specialty distribution channels to understand current policies, potential future changes, and improve patient support needs.
• Monitor patients start trends in assigned geographies/plans and collaborate with Field Sales and Patient Services partners to proactively address and mitigate challenges. Maintain and grow knowledge of national, regional, local, and account market dynamics for payors and prescribers.
• Execute business in accordance with the highest ethical, legal, and compliance standards, including timely and successful completion of all required training. 

Qualifications: 

• B.A/B.S. degree with 5+ years of proven commercial experience within reimbursement / access services or equivalent, understanding of specialty pharmacy networks and distribution.
• Strong functional knowledge of product distribution (including retail and specialty pharmacy) payer policy and health insurance and benefits (i.e. Medicare Part D, commercial and Medicaid) with a demonstrated expert understanding of insurance eligibility, benefit verification, prior authorization processes, reimbursement coverage, appealing insurance denials, application of financial assistance, co-pay support and free product programs
• Knowledge of HCP office processes regarding patient flow, prescription flow and clinic office operations.  Experience with GI or Nephrology products and/or providers preferred.
• Outstanding customer relationship, interpersonal, and communication skills with the established ability to effectively work with dive