Program Support Specialist

What We Offer 

• The initial compensation for this position ranges from $21.00 to $25.83 an hour.  
• Salary is dependent on commensurate experience above the minimum qualifications for the role and internal equity considerations. 
• The salary may also vary if you reside in a different location than the location posted.   

Benefits We Offer   

• Benefits eligibility starts on day ONE!   
• We Offer Comprehensive Medical, Dental & Vision benefits, Voluntary Life Insurance, Flex Spending, Health Savings Account, EAP, and more!    
• Employer Paid Long-Term Disability & Basic Life Insurance 
• 401K Employer Match up to 4%
• Competitive Time Off Plans (may vary by employment status) 
• Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities we serve. 

Who We Are 

Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and support. Our team of more than 2,000 employees speak 22 languages and are dedicated to offering hope and unlocking the full potential of individuals and families through culturally responsive, trauma-informed, research-based services for individuals and families from birth to older adults. 

Who We Serve 

Pacific Clinics serves children, transitional age youth, families, adults, and older adults. We offer a full range of mental and behavioral health services, foster care and social services, housing, continuing adult education and early childhood education programs to Medi-Cal eligible individuals and families throughout Alameda, Contra Costa, Fresno, Kings, Los Angeles, Madera, Orange, Placer, Riverside, Sacramento, San Bernardino, San Francisco, Santa Clara, Solano, Stanislaus, Stockton, Tulare and Ventura Counties.  

POSITION SUMMARY:

Schedule: Monday - Friday 8:30am - 5pm

Primary responsibility is to provide clerical support to program management and program staff. This position is designed to provide support among various divisions and sites, completing Support Services functions while working closely with Supervisors, Managers and the Regional Support Services Director. Assists Office Supervisor/Manager in identifying problematic situations and recommending solutions.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• This position provides back-up coverage for Support Services and as needed throughout various locations/divisions. This position may rotate assignments daily and/or provide extended coverage, as assigned by the Regional Support Services Director.
• Assist with workflows in the absence of Office Supervisor/Manager, assisting and referring assignments to appropriate staff and following-up as necessary.
• Follows standardized processes and workflows to provide support services consistent with program needs and agency requirements.
• Assists with front office operations and reception desk activities as needed.
• Maintains general office efficiency and productivity by utilizing appropriate resources and processes in support of program staff and clients.
• Answers/triages program site phone calls and takes messages for program management staff, as needed.
• Initiates and assists in the completion of intake paperwork for new clients, including assisting new intakes with their required financial paperwork.
• Maintains proper filing and computer entry of all program site records or other case information/general information.
• Maintains a sufficient supply of forms and office supplies for site program.
• Initiates standardized procedures including but not limited to: processing new intakes, follow-up with existing clients, fulfill UMDAP responsibilities, obtain required documents based on eligibility, monitor forms/reports until completion, typing general program correspondence, photocopying, distribution of memos, forms, and other general communication items to staff, clients and interns as directed.
• Completes and processes internal and external reports as assigned.
• Collects and processes client’s insurance information based on program’s r