Field Service Supervisor

Ever since we started in 2007, Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. It’s why we’ve become the #1 home solar and battery company in America. Today, we’re on a mission to change the way the world interacts with energy, and we’re building a company and brand that puts power at the center of life. And we’re doing it by designing a dynamic culture where employee development, well-being, and safety come first. We’re unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle – from sale through installation and beyond – so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with.

*The ideal candidate should resign in the northern part of New Jersey and will be expected to support that area along with our 2 Northern New York territories. (Albany & Congers)

The Field Service Supervisor (FSS) reports directly to the Regional Service Manager and is the front line leader for Technicians in the field. The FSS is responsible for ensuring that each Technician meets Sunrun operating standards for safety and performance.     

Successful Field Service Supervisors will spend the majority of their time in the field actively supervising and coaching Technicians to provide the best outcomes for Sunrun customers.   Additionally, they will lead by example and resolve some service cases as individual contributors in the field.  

ESSENTIAL DUTIES AND RESPONSIBILITIES 

Field Technician Oversight

• Management of 8-10 Field Service Technicians including oversight of safety, truck stock inventory, case closure performance, skills training and timekeeping/ overtime

• Performance management and coaching for Technicians who are not meeting Sunrun standards

• Daily syncs with assigned Field Service technicians to ensure they are set up for success and continued communication with their team throughout the day

• Daily management of schedules to ensure that Technicians are able to successfully service as many customers as possible

• Daily updates to the Regional Manager and weekly reports outlining Service Technician performance

Individual Contribution 

• Complete Service Appointments as an individual contributor, with volume dictated by the Regional Service Manager (~30% of working hours)

• Exceed established Technician performance metrics such as Success Rate and Completion rate 

• Assist the Regional Service Manager (RSM) with customer escalations and be the primary responder for hazardous situations, executive escalations and other urgent cases as needed 

• All members of the Service Team are expected to take part in miscellaneous projects and initiatives as needed based on business needs 

QUALIFICATIONS

Minimum Qualifications 

• Experience as a Sr. Service Technician, Certified Technician or Sr. Certified Technician (or the equivalent) is required. Prior supervisory/management  experience is strongly preferred. 

• Minimum 3 years of residential solar experience required.  

• Valid state or local Electrical Journeyman certification or license preferred. (May be a requirement in some states)

• Working knowledge of current NEC codes

• High degree of knowledge of electrical principles as it pertains to solar interconnection/tie-in and code and how PV systems operate

• High school diploma or equivalent required, post-secondary education or certification preferred.

• Must have a valid driver’s license, maintain a clean driving record, and the ability to pass a background check.

• Proficient in Google Suite, Salesforce, Dispatch console (or equivalent scheduling software) and Tableau 

Additional Qualifications

• Positive attitude; not easily flustered, motivated team player, looking to succeed. 

• Experience multi-tasking, having the ability to manage your team while maintaining a high level for performance for individual tasks 

• Outstanding communication skills, including excellent listening skills - in w