Guest Service Agent (Seasonal: Part Time) - Outbound Stowe

ABOUT OUR COMPANY  

Outbound Hotels:  

Outbound Stowe is part of the Outbound Hotels collection, offering authentic, one-of-a-kind.  

lodging that harmonizes with outdoor adventure. Guests can enjoy knowledgeable and friendly service; fun and engaging experiences; and an environment that is thoughtfully designed, embraces its place, and celebrates its community.   

Other Outbound Hotels include the Virginian Lodge in Jackson Hole, WY, Outbound Mammoth and future properties including Outbound Yosemite in Oakhurst, CA near Yosemite National Park.   

https://www.outboundhotels.com/  

Springboard Hospitality:  

Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels throughout the United States.  Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.  

At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, to locally crafted food and beverage experiences, the Springboard team is committed to empowering the traveler’s journey—inviting them to experience the vibrancy of each hotel’s locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.  

https://www.springboardhospitality.com/  

Job Title: Guest Experience Associate  

Position Overview: At Outbound Stowe, we don't just welcome guests—we craft experiences. As a Guest Experience Associate, you'll play a vital role in creating unforgettable moments for our guests. You'll be more than a greeter; your dedication to fostering human connections, comfortable experiences, and providing exceptional service will turn ordinary stays into extraordinary memories.  

Core Responsibilities:  

• Maintain Cleanliness and Organization: Ensure guest areas meet Outbound Hotels' high standards of cleanliness and comfort.  

• Collaborate: Work with team members to ensure timely and accurate guest services and satisfaction.  

• Uphold Health and Safety Standards: Handle all guest interactions and amenities properly, adhering to cleanliness protocols.  

• Provide Friendly Service: Offer attentive and friendly service at all times.  

Beyond the Basics: As a Guest Experience Associate at Outbound Stowe, you'll embody the spirit of our brand in every interaction. You'll connect with guests and enhance their experience. Your role extends beyond the confines of a front desk; you're an integral part of our larger community, helping to foster a sense of belonging for our guests.  

Who We're Looking For: Successful candidates for this role are authentic, approachable, and adventure-curious individuals who embody the values of Outbound Hotels. You're not just passionate about hospitality; you're passionate about creating moments of magic for our guests. Your positive spirit and can-do attitude make you a valuable asset to our team.  

The Deeper Meaning: In this role, you have the power to make people feel at home, even when they're far from it. By providing a warm, welcoming space and genuine hospitality, you're not just managing guest services; you're creating sanctuaries where guests can relax, recharge, and connect with nature and each other. Your attention to detail and commitment to service help guests feel valued, respected, and truly cared for.  

Operationalizing the Brand: As a Guest Experience Associate, you'll be an ambassador for the Outbound Hotels experience. Your work reflects our brand's commitment to authenticity, adventure, and community. Every interaction is a testament to our dedication to providing unique, one-of-a-kind experiences that leave a lasting impression on our guests.  

Positive Spirit and Attitude: To thrive in this role, you'll need more than just customer service skills—you'll need a positive spirit and an unwavering commitment to excellence. Your easygoing demeanor and sociable nature make you a natural fit for our team, and your enthusiasm for creating memorable experiences shines through in everything you do. With your charming personality and genuine w