Part Time, Customer Care Representative

Job Details

Job Location: Portland Campus - Portland, OR 97211Position Type: Part TimeSalary Range: $17.71 - $18.09 Hourly

About the Oregon Humane Society 

Founded in 1868, Oregon Humane Society is the Northwest's oldest and largest animal welfare organization with one of the highest adoption rates in the nation. We are working toward our vision of a world where all animals are treated with compassion, kindness and respect. With campuses in Portland and Salem, OHS is an Oregon-based nonprofit that relies on donor support for its adoption, education, medical and humane law enforcement programs. Visit oregonhumane.org to learn more about how we’re creating a More Humane Society. 

 

The Team 

Customer Care is responsible for education and matchmaking between our clients and the animals in our care. They will inform clients on topics ranging from pet ownership, training techniques, acclimation of pet into the home, and known behavioral/medical needs of the animals. Customer Care focuses on the transition of the animal from the shelter to the adopters home as well as supporting resources throughout the pets life.   

 

The Position 

The Customer Care Representative is a vital member of the OHS Shelter Operations team responsible for providing education about the animals in residence at the Oregon Humane Society to interested adopters and facilitating interactions between the animals and clients Responsibilities include adoption support of the animals; customer service, hospitality to all OHS visitors. All OHS staff members contribute to the stewardship of the organization’s mission and are expected to stay current on and understand issues related to animal welfare and OHS programs.  

This is a part-time role that will be 5-day, 5-hour shifts, 20-24 hours/week and include weekend shifts. 

 

Eligible Benefits 

We are committed to creating a better future for pets, and we work hard to achieve our goals while offering a rewarding workplace including competitive benefit packages to our employees.   

• Paid Time Off + Sick Time + Holidays 

• 401(k) with employer match 

• Professional Development Opportunities 

• One free OHS adoption/ year 

• Perks & Discounts 

 

Essential Responsibilities 

PERSONAL LEADERSHIP 

• Consistently strives to exceed expectations; demonstrates flexibility, resilience, and the ability to maintain positive relationships and composure, even under difficult circumstances. 

• Maintains high ethical standards, including exhibiting behaviors and actions that embrace and align to our organization a