Job Description Summary

This role is in support of the Production System HK and scope will include apps and data in Palantir. Responsible for leading a team of contract workers supporting critical applications and related data processing platforms and services. Ensure the team has the facilities, tools, resources and skills they need to deliver on commitments while tracking ongoing execution and delivery of Application Operations delivery SLAs. Operational owner maintaining incident management, change controls, and support coverage.

Job Description

Roles and Responsibilities

In this role, you will:

Define, document, organize and implement application operations standard work to support custom workflows developed in Palantir Foundry in support of the Production System HK

Establish monitoring and alerting capabilities to identify exception cases and job failures

Collaborate with various stakeholders, influencing decisions to align to customer goals
Use deep expertise and experience in Operations, Applications, Client Services, Network and Data Center to manage multiple concurrent projects forming a program strategy
Ability to lead day-to-day IT operation issues, drive support team to resolution. Be focal person to support our customers' needs
Acts as a central escalation point for highly critical and/or highly impactful user application outages and incidents
Drive changes to organization strategy, operational processes & frameworks line with overall business goals
Demonstrates mastery of the intricacies of interactions and dynamics in Agile teams
Leadership and mentoring of IT program managers, business partners and vendors to establish a sustainable and effective operating framework
Manage any IT vendors and coordinate with the global team on standards, initiatives and customer escalations
Develop and track comprehensive project plans, perform risk mitigation, issue resolution and manage execution coordinating with GE program, support, architecture, implementation teams and other third-party providers
Ensure conformance to all applicable GE standards policies and guidelines
Operational reporting/communication, reviews/formulation of corrective actions working directly with stakeholders
Executes programs to monitor Application platform and service progress via effective information dashboards for operational metrics, defect, quality, change control, and compliance
Leverage domain expertise to further knowledge and improve productivity of colleagues supporting a continuous learning culture
Ensure that expectations are met and ensure high customer satisfaction levels through established performance metrics
Create a culture of customer focus and high performance to drive innovation through continuous customer engagement to facilitate appropriate applications technology and services

Minimum Qualifications:

Bachelor’s degree from accredited university or college with minimum of 5 years of professional experience OR Associates degree with minimum of 8 years of professional experience OR High School Diploma with minimum of 10 years of professional experience

Minimum 5 years of professional experience Data Engineering or Data Analyst experience, data related operations experience and SQL and Python coding experience

Note: Military experience is equivalent to professional experience

Eligibility Requirement:

-Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job.

Technical Qualifications:

SQL and Python coding experience - Palantir development is done using Python and database operations use PySpark

Desired Characteristics:

Technical Expertise:

Understand the GEA Enterprise Data Lake ecosystem (source ingestion, SQL data stitching)

Understand technical and business discussions relative to IT team priorities direction aligning with business goals
Understand concepts of setting and driving IT priorities and direction
Lean / Agile experience
Understand architecture standards concepts to apply to project work
Understand IT compliance & security requirements

Business Acumen:
Understand key cross-functional concepts that impact the organization; is aware of business priorities and organizational dynamics
Understand customer's foundational processes & data

Leadership:
Coach and mentor team members
Familiar with concepts of costing hardware and software components. Works to assure work is on-time and within budget
Deliver tasks on-time with alignment to team goals. Can identify and raise issues, risks and benefits
Participate in change initiatives by implem